Club Pilates

Reviews

• AH

  Amber Holcombe

  Mar 30, 2026
  5.0
  It was a great first time experience for me, loved my instructor and the rest of the staff were great and very helpful! Can’t wait to see them again
• BM

  Brittany Mar

  Mar 23, 2026
  5.0
  I had an amazing experience with Kiana at Club Pilates! From the moment I walked in, she created such a welcoming and encouraging environment. Kiana is incredibly knowledgeable and takes the time to make sure everyone understands the movements while still keeping the class flowing smoothly. What I appreciated most was how attentive she is. She offered helpful corrections and modifications that made the workout both effective and comfortable for my level. Her energy is so positive and motivating, and it really pushes you to give your best without feeling overwhelmed. Highly recommend!
• UM

  Ursula Means

  Mar 20, 2026
  5.0
  I had a great experience in Pilates class. The customer service was excellent, especially from Jess, the instructor. She was welcoming, attentive, and made the class enjoyable. The studio was nice and clean, which made me feel comfortable throughout the session. I’ll definitely be back!
• JT

  Janeille Taylor

  Mar 20, 2026
  5.0
  Jessica is an excellent Pilates instructor at the East Montgomery location. I attended the introductory 30-minute class, and she provided clear guidance and support with every movement and position. Her patience and kindness made my first experience very comfortable and enjoyable. I truly appreciate her professionalism and will definitely be returning for another class.
• NY

  Natasha Yearwood

  Mar 11, 2026
  1.0
  Be very careful with this studio. I attended an intro class, received only a vague verbal explanation of the membership terms, and was asked to swipe my card. I was not shown the full contract before payment. After I left, I received a multi-page agreement containing terms I had never been shown, along with electronic signatures in my name that I did not sign or authorize. When I challenged it, they refused to cancel or refund me and continued trying to enforce that contract. My bank advised me to report the matter as fraud. I have filed BBB and IC3 complaints. In my opinion, this was one of the most deceptive and disturbing experiences I have had with a business. Do not rely on verbal explanations from this studio. I would never trust this business with my card information again. Updating my review after the owner’s misleading response: I did not “willingly enter into” the written agreement they are referring to. I was given only a vague verbal explanation before payment and was not shown the full contract. After I left, I was emailed a 6-page agreement with significantly different terms, including a 12 month commitment, and my name was electronically signed on it three times without my authorization. I tried to resolve this privately first by email and phone, and the studio would not cooperate. Their public claims about transparency and communication are false. Claiming that I “willingly entered” an agreement after unauthorized electronic signatures were placed on it is exactly the problem, and the passive-aggressive remark about “inner peace and balance” speaks for itself. Update (2+ weeks later): Despite disputing these charges, filing complaints, and my bank placing a fraud block on this merchant, I was charged again. The studio appears to have processed the charge under a different merchant account after the block was in place. This has now resulted in multiple fraud claims with my bank. I have not authorized any additional charges. At this point, I strongly recommend that others avoid providing this business with their payment information.

Frequently Asked Questions About Club Pilates