LensCrafters

4.8
538 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3291 Bel Air Mall, Mobile, AL
36606-3207, United States

Hours

Reviews

4.8
538 reviews
5 stars
499
4 stars
7
3 stars
5
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting Simone and Reese for their exceptional service.

Professionalism

Reviews frequently noted the professionalism and knowledge of the staff, contributing to a smooth and pleasant experience.

Mixed Experiences

While most feedback was positive, some customers reported poor experiences, particularly regarding management and communication issues.

Quick Service

Customers appreciated the fast service for adjustments and repairs, often mentioning quick turnaround times.
  • SP
    Shawn Polk
    Jan 3, 2026
    5.0
    Reese was wonderful! Fixed the issue immediately! Thank you so much!
  • CM
    Cody Mac
    Dec 30, 2025
    5.0
    Going to LensCrafters was a great experience. Kim, the sales associate, made the entire process smooth and quick—and even had me laughing along the way. Everyone there was welcoming and genuinely helpful. I’ll definitely be back!
  • SB
    Staffon Bunn
    Dec 28, 2025
    5.0
    Simone was wonderful! She took good care of me.
  • NH
    Nekea Hall
    Dec 27, 2025
    5.0
    Shoutout to Reese at LensCrafters! She was EVERYTHING! Friendly, patient, knowledgeable, and made the whole experience smooth and stress-free. Top-tier customer service. I’ll definitely be back because of her!
  • TM
    Tameka Murray
    Dec 22, 2025
    5.0
    We had such a great experience picking out my teenage daughter’s first set of glasses as well as picking them up. Simone made both processes so smooth and easy for my daughter. She gave her advice and talked her through the process. We will definitely be back.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.