Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
511 reviews
5 stars
473
4 stars7
3 stars5
2 stars5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Simone, Reese, and Kim for their exceptional service.
Repair Services
Customers appreciate the quick and efficient repair services offered, often receiving immediate assistance for adjustments and fixes without charge.
Communication Issues
Several reviews express dissatisfaction with delays in receiving glasses and a lack of proactive communication regarding order status.
Mixed Experiences
While many customers report positive experiences, there are notable complaints about rude management and issues with prescription release, indicating inconsistency in service quality.
- AHAnitra HarrisonNov 16, 20255.0Great place! I love the customer service Simone and all the ladies were great! I definitely will be making an appointment for my next eye exam.
- MBMarcus BillingsleyNov 8, 20255.0I went in to purchase prescription sunglasses. Very courteous employees and great informative service. Thanks to Ms. Nguyen at the Bell-Air mall store.
- RKRobert KulhanekNov 6, 20255.0Great experience with the eye Dr and also with the Lens Crafters associate I worked with. Did everything she could to help me find the frames I was most comfortable with!
- JHJim HOct 30, 20255.0I just came in to have an adjustment to my sunglasses today and Simone was very helpful! Friendly and professional and got my glasses to fit much better! Thanks Simone! I have been a regular customer at this LensCrafters for years and have always gotten great service from the staff.
- DZDuane ZingaleOct 27, 20252.0The staff here at this location is phenomenal and kind. And I have no complaints about our local staff. My reason is more of a corporate complaint. I ordered lenses 5 weeks ago with an expectation of 10 business days. I have a tough script and I’m well aware it takes longer. But never have I had weekly delays with no communication. I’ve had to call 5 times and every time it’s escalated with no updates or reasoning behind such a long delay. I’m having to go out of my way to get informed on glasses I desperately need a revision on. I would never order from LensCrafters again due to such delay with extreme lack of proactive communication.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Bel Air Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
What brands of eyewear are available at LensCrafters?
They offer designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Bel Air Mall?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online via their reservation link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0225&storeId=10851.
Does LensCrafters at Bel Air Mall offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for eyewear and related products.
What payment methods are accepted at LensCrafters?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What nearby stores can I visit along with LensCrafters for eyewear shopping?
You can also visit nearby Sunglass Hut for additional eyewear options or Spectacle EyeCare for optometry services, both located near LensCrafters in Bel Air Mall.
Are there nearby dining options I can visit after my appointment at LensCrafters?
Yes, nearby dining options include TraePay’s Cafe for smoothies and casual meals, American Deli for fast food and chicken wings, and Charleys Cheesesteaks for sandwich lovers.
What are some nearby stores for fashion and accessories near LensCrafters?
Nearby you can explore Rainbow Shops, Dillard's, H&M, New York & Company, and The Shoppes at Bel Air for women's clothing, shoes, and fashion accessories.