LensCrafters

4.7
420 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4027 Airport Blvd, Mobile, AL
36608-2251, United States

Hours

Reviews

4.7
420 reviews
5 stars
380
4 stars
6
3 stars
3
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Reggie, Erin, and Dr. Taylor.

Product Quality

There were mixed reviews regarding the quality of glasses and prescriptions, with some customers expressing dissatisfaction over incorrect prescriptions and issues with glasses adjustments.

Efficiency

Several reviews noted quick service and efficient handling of requests, particularly for adjustments and repairs of glasses.

Negative Experiences

A few customers reported negative experiences related to billing issues, poor communication, and unprofessional behavior from some staff members.

Overall Satisfaction

Despite some negative feedback, many customers expressed high satisfaction with their overall experience and would recommend the store to others.
  • AA
    A
    Oct 22, 2025
    1.0
    They said the doctor moved and took all of his patients records with him! They just want me to come in and spend money when I am entitled to my prescription .. no medical records should be erased for over 5 years !!! They are a scam
  • AP
    Amanda Pysher
    Oct 21, 2025
    5.0
    Reggie was so kind. The nosepad on my glasses was missing and helped with repairing and replacing them and changed out the old one for a new one as well. Appreciate the efficiency and kindness!
  • MP
    Montgomery Portis
    Oct 18, 2025
    5.0
    Outstanding job thanks to Reggie. Very people friendly!!!
  • FH
    flaco H
    Sep 29, 2025
    5.0
    Excellent and friendly service. Very satisfied with the service. Erin is very kind.
  • BD
    Britney D
    Sep 27, 2025
    5.0
    Purchased glasses for my daughter and myself. The options were great and the staff was very helpful and friendly

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.