Knollwood Dental Group

Reviews

• RH

  Raymond Hoven

  1 day ago
  1.0
  I was referred to Knolewood Dental through the VA Community Care program after my crown and bridge fell out. I was originally scheduled for a crown and bridge replacement. When I arrived for the procedure, the treatment plan changed without me being informed, and I ended up having a tooth extracted instead. I accepted it at the time because it seemed better than leaving a broken tooth. During my first consult, I met the older Dr. Brown, who was very kind and had excellent bedside manner. I genuinely have nothing negative to say about him, and that is one of the reasons I didn’t raise concerns earlier. However, after that first visit, I never saw the same dentist or hygienist again, and there was no continuity of care. Fast forward to this week—I lost the tooth and called to ask about a replacement. That’s when the problems began. The receptionist was rude and dismissive. When I asked about the process for getting a replacement, she abruptly said I would need to call the VA unless I wanted to pay $680 out of pocket. I then requested a copy of my dental records. She told me, “We don’t release them because of a contract we have with the VA.” I said I believed this was covered under HIPAA. She replied, “I’m not going to argue—it’s our policy.” I asked for a copy of that policy or something in writing. She continued repeating herself in a rude and dismissive tone. I asked to speak with a patient advocate or someone else. She placed me on hold without explanation. After about 1 minute and 15 seconds, the call disconnected. When I called back, my number had been blocked. I still do not have my records, and I am currently without a tooth. At this point, I’m not sure if I should call from another number or take the hint and move on. Unfortunately, that means going back through the VA approval process, which can take months. After reading other reviews, I noticed many of the negative experiences involve front desk interactions. Unfortunately, my experience matched that pattern.
• CE

  Cg Erdemir

  4 days ago
  5.0
  My first time there and I just got lip filler and I am amazed!! Dr. Brown did an amazing job with the filler and fixing what had been previously messed up. Will be back!
• JJ

  Jacob J

  Dec 3, 2025
  5.0
  Nice people, professionals, if you have an appointment you will your seen on time. Very clean place.
• SB

  Sidney Banks

  Nov 6, 2025
  4.0
  the dentist and staff are great and friendly job well done
• AD

  Ariel Denmark

  Nov 5, 2025
  5.0
  Everyone was so nice! I had a great experience and will definitely be back!

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