LensCrafters

4.7
216 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2801 Memorial Pkwy SW, Huntsville, AL
35801-5672, United States

Hours

Reviews

4.7
216 reviews
5 stars
193
4 stars
4
3 stars
2
2 stars
6
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received high praise for their friendliness, helpfulness, and professionalism, with many customers noting their willingness to go above and beyond.

Expertise

Customers appreciated the knowledgeable staff who provided thorough explanations of products and services, ensuring they understood their options.

Efficiency

Many reviews highlighted the quick service and efficient processes, with customers often being in and out in a timely manner.

Positive Experiences

Overall, customers reported very positive experiences, often expressing a desire to return and recommending the location to others.

Issues with Lab

Some customers experienced issues with the lab process, including delays and incorrect prescriptions, which negatively impacted their overall satisfaction.
  • BS
    beckard sandra
    Nov 17, 2025
    5.0
    The screw from one of the arms on my glasses had broken and I wasn’t sure how to get it repaired. On Saturday, November 15, I took a chance and went into this location. I had the pleasure of meeting Sonia, who not only found the correct screw, but gave me an extra one to keep just in case it happened again. What at pleasant personality! I will most definitely be coming back to this location to select new frames.
  • KJ
    Kailey Jones
    Nov 15, 2025
    5.0
    I had a pleasant experience at this lenscrafters location. Sonia and Karen were very knowledgeable and provided amazing customer service when helping me look at eyewear. I will definitely be back next time i need anything!!
  • JW
    James Wittenborg
    Nov 15, 2025
    5.0
    A lens had chipped and fell out of my frame. Janet did a great job if “putting my glasses back together” and even with the chip, they function perfectly. Her kindness is another reason I will go back to this store.
  • CJ
    Charles Jesse
    Nov 7, 2025
    5.0
    Can’t say thanks enough to Janet and her staff! We were in a bind with my daughter’s glasses breaking and they were able to repair them on the spot. Appreciate the help they gave us!
  • AH
    Amy Hamilton
    Nov 4, 2025
    5.0
    Popped in yesterday for an adjustment for my glasses and sunglasses. Janet was AMAZING! So kind and very meticulous, making sure the fit was perfect and I was happy! Beautiful customer service!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.