Kroger Pharmacy

Reviews

• LL

  LittleLamaLatte

  Mar 10, 2026
  4.0
  The staff: lovely but overworked and that can come across as rudeness. They're people. They're not obligated to be over the top excited to talk to you. They're exhausted. They're understaffed. A couple of new people have started working here and the new pharmacist is an absolute delight. She is so friendly and helpful. The online ordering: DON'T DO IT. It's broken. The staff knows it's broken. It's not their job. It isn't their fault. But it doesn't ever work. The stock: we've had stock issues. It's a manufacturing problem. Shortages happen. Not their fault. The hours: sometimes they close early. Call ahead and ask. That's on you. Again not their fault. The insurance companies and the doctors not having your medicine approved: we can ALL AGREE that the system is screwed up beyond belief at this point. It's not an excuse when the pharmacy says that your medicine isn't ready because of insurance or hearing back from your doctor. You have NO IDEA the process that goes into these haggle sessions to get insurance companies to cover certain things they don't believe are medically necessary. Be patient and be proactive to call your doctor to see if you can help the process along. Communication: yeah they aren't good here at communicating what is going on. Sometimes they forget to tell you the meds are ready. They never call to say there is a back and forth with the doctor and the insurance. You have to be proactive here.
• KJ

  Katherine Johnson

  Jul 3, 2025
  2.0
  Edit (10/11/25) 3x this week I have attempted to refill a prescription with new submitted prescription by my pdoc for a different dose. They could not fill the whole thing due to stock so gave me 10 days at $20. The cost of my whole 90 day prescription. I have tried 3x this week with the pharmacy to get it ordered. Everytime it is a new excuse. Now as of today it is my insurance. I cannot afford the med without insurance and do not trust them to even run things correctly. Now I will go without meds and go into 2nd round of withdrawals thanks to Kroger Pharmacy. A report to the BBB and the APA have been filed both as an ethics complaint and a negligence complaint. My mental health deterioration over the past few months due directly to errors on the pharmacies part has almost hospitalized me. They dont deserve to have a license. Original review: Closed 20 minutes early before a Holiday. I now will go without my medication they were late on filling. They were already out of stock of a common med and could not fill it days ago. They gave me 3 days of loners. It got filled today. I pulled in, after work at 7:41PM and they were closed. Online and in person the sign says 8AM. I will be looking at moving pharmacies. Edit months later: this pharmacy is not interested in helping you solve medication payments when the med needed will send you to the hospital with withdrawals. They are difficult, not compassionate, getting them to do their jobs is pulling teeth, they are the WORST pharmacy I have ever been to between the snobby staff with no compassion and with closing before their marked closing hours regularly. They are 100% unreliable. I will be reporting them for some things as well.
• CT

  Charlotte Towry

  Jun 3, 2021
  5.0
  Very helpful when i have a question about my meds..they all are very nice ....I highly recommend this pharmacy...
• CW

  CRYSTAL Wise

  Nov 20, 2017
  5.0
  Pharmacist & Pharmacy technicians always have been more than helpful & caring during my dropoffs & pickups!
• CS

  Cathy Stevens

  May 3, 2017
  5.0
  I have been getting prescriptions filled for as long as they have been open. Every one that works in the pharmacy are extremely helpful & very friendly. I hate to say this, but because I have been getting my meds filled here for so long, they all know my name/face & go out of their way to rush my rx script to get it filled in a short time. I appreciate that they do remember me, & do not hesitate to stop what they are doing to help speed up the process, because of my medical conditions. I will definitely recommend this Kroger Pharmacy & the employees who work there.

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