Planet Fitness

4.6
747 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1839 Montgomery Hwy, Hoover, AL
35244, United States

Hours

Reviews

4.6
747 reviews
5 stars
581
4 stars
101
3 stars
23
2 stars
11
1 star
31

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, although some reported issues with specific areas like showers.

Staff Friendliness

The staff received numerous compliments for being friendly, helpful, and welcoming, contributing to a positive gym atmosphere.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly regarding membership cancellations and billing disputes.

Equipment Quality

Customers appreciated the variety and quality of equipment available, although some reported issues with broken machines.

Atmosphere

The gym is described as a comfortable and non-intimidating environment, appealing to both beginners and experienced gym-goers.
  • EW
    Eboni Washington
    Nov 8, 2025
    3.0
    The gym itself could use some more updated equipment. I started as a beginner and now I don’t feel as if I have room to grow here. The one thing I can say that truly helped me with my fitness journey is the trainer Carlos. His nutrition advice, HIIT, and functional strength classes helped me lose 30lbs and build so much muscle. I feel better, I look better, and I’m a lot stronger. Normal daily activities, such as carrying ALL my groceries up a flight of stairs in one trip, have become so much easier for me. I’ve recently heard that he’s no longer with Planet Fitness and that’s disheartening. I no longer have a reason to go there as I know many others who feel the same. They’ve lost a rare gem of a trainer and person.
  • AD
    amber Daniels
    Nov 8, 2025
    2.0
    I joined this gym because of convenience, it’s close to my home and my job. I started attending the classes included in my membership with Carlos Muhammad and was able to start reaching and surpassing my original fitness goals. He also Helped to build a fitness community that has been transformative in my life! Unfortunately Carlos is no longer with this location so I will be moving my membership to wherever he goes next! But I am thankful that I was able to meet him at that location. Too bad they let such an amazing trainer go.
  • SH
    Sabrina H.
    Oct 30, 2025
    5.0
    This Planet Fitness was such a refreshing experience compared to other PFs I've visited in the past. Max, the manager, and Tina, the assistant manager, were so helpful, flexible, and willing to work with me on getting an extended visitor's pass while I was in town for two weeks. Not only do they greet you when you come in each day but they also remember your name, which is a rare experience. The atmosphere of the gym itself is very chill and their equipment wasn't outdated. Additionally, their facilities are as clean as one can expect a gym to be. Overall, 10/10 experience! You won't be disappointed becoming a member or visiting this location.
  • AV
    Ana Karina Matheus varón
    Oct 11, 2025
    1.0
    They need to fix the lights!! I have been working out here for a few months and this light had been like this for weeks
  • VA
    Vitoria Rayssa Araujo
    Aug 25, 2025
    1.0
    Well, I called a few months ago to cancel my membership, and they told me everything was fine. I went three months without being charged, and at the beginning of this month I was charged $49. I called to complain, and a lady said she would request a refund for me, which I have not received to this day. Today I called again, and the manager informed me that they are not responsible for information given over the phone. In other words, they told me my membership had been canceled, then charged me even though I hadn’t used it for months (because I was told it was canceled), and then they charged $49 and refused to refund the amount because they claim that what is said over the phone doesn’t count for anything.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Hoover, AL?

Planet Fitness in Hoover, AL is open from 4:00 AM to 10:00 PM Monday through Friday, and from 7:00 AM to 7:00 PM on Saturdays and Sundays.

Where is Planet Fitness located in Hoover, AL?

Planet Fitness is located at 1839 Montgomery Hwy, Ste 40, Hoover, AL 35244, USA.