At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Many customers praised the gym for being clean and well-maintained, although some reported issues with specific areas like showers.
Staff Friendliness
The staff received numerous compliments for being friendly, helpful, and welcoming, contributing to a positive gym atmosphere.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly regarding membership cancellations and billing disputes.
Equipment Quality
Customers appreciated the variety and quality of equipment available, although some reported issues with broken machines.
Atmosphere
The gym is described as a comfortable and non-intimidating environment, appealing to both beginners and experienced gym-goers.
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Eboni Washington
Nov 8, 2025
3.0
The gym itself could use some more updated equipment. I started as a beginner and now I don’t feel as if I have room to grow here. The one thing I can say that truly helped me with my fitness journey is the trainer Carlos. His nutrition advice, HIIT, and functional strength classes helped me lose 30lbs and build so much muscle. I feel better, I look better, and I’m a lot stronger. Normal daily activities, such as carrying ALL my groceries up a flight of stairs in one trip, have become so much easier for me. I’ve recently heard that he’s no longer with Planet Fitness and that’s disheartening. I no longer have a reason to go there as I know many others who feel the same. They’ve lost a rare gem of a trainer and person.
AD
amber Daniels
Nov 8, 2025
2.0
I joined this gym because of convenience, it’s close to my home and my job. I started attending the classes included in my membership with Carlos Muhammad and was able to start reaching and surpassing my original fitness goals. He also Helped to build a fitness community that has been transformative in my life! Unfortunately Carlos is no longer with this location so I will be moving my membership to wherever he goes next! But I am thankful that I was able to meet him at that location. Too bad they let such an amazing trainer go.
SH
Sabrina H.
Oct 30, 2025
5.0
This Planet Fitness was such a refreshing experience compared to other PFs I've visited in the past. Max, the manager, and Tina, the assistant manager, were so helpful, flexible, and willing to work with me on getting an extended visitor's pass while I was in town for two weeks. Not only do they greet you when you come in each day but they also remember your name, which is a rare experience. The atmosphere of the gym itself is very chill and their equipment wasn't outdated. Additionally, their facilities are as clean as one can expect a gym to be. Overall, 10/10 experience! You won't be disappointed becoming a member or visiting this location.
AV
Ana Karina Matheus varón
Oct 11, 2025
1.0
They need to fix the lights!! I have been working out here for a few months and this light had been like this for weeks
VA
Vitoria Rayssa Araujo
Aug 25, 2025
1.0
Well, I called a few months ago to cancel my membership, and they told me everything was fine. I went three months without being charged, and at the beginning of this month I was charged $49. I called to complain, and a lady said she would request a refund for me, which I have not received to this day.
Today I called again, and the manager informed me that they are not responsible for information given over the phone. In other words, they told me my membership had been canceled, then charged me even though I hadn’t used it for months (because I was told it was canceled), and then they charged $49 and refused to refund the amount because they claim that what is said over the phone doesn’t count for anything.
What are the operating hours of Planet Fitness in Hoover, AL?
Planet Fitness in Hoover, AL is open from 4:00 AM to 10:00 PM Monday through Friday, and from 7:00 AM to 7:00 PM on Saturdays and Sundays.
Where is Planet Fitness located in Hoover, AL?
Planet Fitness is located at 1839 Montgomery Hwy, Ste 40, Hoover, AL 35244, USA.
What kind of environment does Planet Fitness provide for its members?
Planet Fitness offers a welcoming 'Judgement Free Zone®' where everyone can build strength at their own pace with best-in-class equipment.
What membership options are available at Planet Fitness?
Planet Fitness offers various gym memberships which can be viewed on their website or through their mobile app.
Does Planet Fitness have a mobile app for workouts and membership management?
Yes, Planet Fitness has a mobile app available for download on both the Apple App Store and Google Play Store with hundreds of ways to get strong.
What services does Planet Fitness provide?
Services include Classic Access, Mobile App, Free In-CLub Fitness Training (ICFT), Classic Wi-Fi, Wellness Coaching Perks, Guest Privileges, Tanning Salon, Massage Chairs, Total Body Enhancement, Half Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
Are there any restaurants near Planet Fitness where I can eat after my workout?
Yes, nearby dining options include Dhol's Indian Cuisine, Kabob-Licious, Boston Fish Supreme, Sharks Chicken & Fish, Shonos Japanese Grill, and Dale's Southern Grill where you can enjoy a variety of cuisines.
What fitness or wellness-related businesses are located near Planet Fitness in Hoover, AL?
Nearby fitness and wellness businesses include Bailey Dance Studio, Club Pilates, Achieve Medical Weight Loss Hoover, and Elite Nutrition for additional workout and health support.
Is there a health food store near Planet Fitness where I can find nutritious meals or supplements?
Fit Five Meals and Elite Nutrition are nearby health food stores offering specialty groceries, health foods, and supplements to support a healthy lifestyle.
How can I contact Planet Fitness Hoover for more information?
You can contact Planet Fitness Hoover by calling their main phone number at +1 205-444-2282.