LensCrafters

4.8
486 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2000 Riverchase Galleria, Hoover, AL
35244-2318, United States

Hours

Reviews

4.8
486 reviews
5 stars
459
4 stars
7
3 stars
1
2 stars
1
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their exceptional customer service, being described as friendly, helpful, and knowledgeable.

Professionalism

Customers noted the professionalism of the staff, particularly mentioning the doctors and sales representatives for their attentiveness and care.

Product Quality

While many customers were satisfied with their glasses and the adjustments made, there were some complaints regarding issues with prescriptions and fitting.

Overall Experience

Most reviews reflected a positive overall experience, with many customers expressing a desire to return and recommend the location to others.
  • CC
    Cristina Correa
    4 days ago
    5.0
    Everyone was fantastic and very helpful. I have an astigmatism and to my surprise, my glasses arrived earlier than expected. Very satisfied!
  • PM
    Prince Mongo
    Jan 4, 2026
    1.0
    Not open during business hours posted
  • CI
    Carolyn Irving
    Dec 31, 2025
    5.0
    The store staff was exceedingly helpful in helping me in my search for a pair of glasses that are comfortable and meet my needs following cataract surgery. They were so helpful in answering all my questions and sharing their knowledge about eye glasses.
  • JC
    Jennifer Collum
    Dec 16, 2025
    5.0
    Noah was ABSOLUTELY SPECTACULAR!!!!! Please EVERYONE STOP BY LENS CRAFTERS FOR A BEAUTIFUL SEAMLESS TRANSACTION!
  • SH
    Shanda Harlow
    Dec 5, 2025
    5.0
    I had gone everywhere to get my sunglasses fixed with no luck! Finally, Lenscrafters in the Riverchase Galleria repaired!! Great customer service!!!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.