Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
477 reviews
5 stars
451
4 stars7
3 stars1
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting specific employees like Dale, Noah, and Saheed for their exceptional service.
Product Knowledge
Customers appreciate the staff's knowledge and expertise, particularly Dr. Day and the sales associates, who provide valuable assistance in selecting frames and understanding prescriptions.
Mixed Experiences
While many reviews are positive, there are notable complaints regarding issues with the eyeglass sales department, including problems with prescriptions and customer service during the sales process.
Efficiency
Customers report fast service and quick resolutions to issues, such as adjustments and repairs, contributing to a generally positive experience.
Overall Satisfaction
Despite some negative feedback, the majority of customers express high satisfaction with their experiences, recommending the store for its service and selection.
- BSByanca ShawNov 16, 20255.0Riley was an excellent salesperson. She provided excellent customer services and she was very knowledgeable about my purchase I will be shopping here for my eye care needs
- CBChris BrownNov 15, 20255.0Saheed at LensCrafters in The Galleria did an exceptional job working with me through the process of getting my lenses. Even though I wasn’t able to get my exact prescription same day he was punctual and cognizant of my situation which made all the difference in my lense purchasing experience.
- JWJohn WelchNov 8, 20255.0If you're having trouble finding an optometrist that will listen....then visit here and ask to see Dr. Morgan. I explained some issues I had in the past with other ODs and he showed genuine concern and was able to resolve them. We worked together on several options for my new prescription and felt like I really got the best care. Thank you, Dr.Morgan.
- DBDavid BannisterNov 3, 20255.0What a customer service Master Class. Saheed my client service rep was helpful, patient, informative, and made me feel valued! What a great experience for me as a buying consumer. 10/10 Recommend!
- NTNyah ThompsonNov 1, 20255.0This is store is great. The doctor named Dr. Day is very educational and helpful when it came to explaining and giving me more knowledge about my eyes. Saheed was also a big help in choosing the right pair of frames that got me out my comfort zone of certain frame shapes and colors . Overall great experience
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer frames and prescription wearable technology.
Which designer brands can I find at LensCrafters in Hoover?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Ralph Lauren, and more.
What are the store hours for LensCrafters at Riverchase Galleria?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can I use vision insurance at LensCrafters? If so, which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Does LensCrafters offer contact lens exams?
Yes, LensCrafters provides contact lens exams which include a comprehensive eye exam and additional fitting and evaluation to determine the right lenses for you. There is an additional fee for the contact lens fitting.
How can I schedule an eye exam at LensCrafters Hoover location?
You can schedule your eye exam online through the LensCrafters scheduling link provided on their website or visit their Riverchase Galleria store in Hoover.
Where is LensCrafters located in Hoover?
LensCrafters is located at 2000 Riverchase Galleria, Ste 299D, Hoover, AL 35244-2318 inside the Riverchase Galleria mall.
Are there any popular dessert places near LensCrafters at Riverchase Galleria?
Yes, nearby dessert places include Sweet Station and Sweet E's Delectables where you can enjoy treats before or after your eye care visit.
What shopping options are available near LensCrafters in Riverchase Galleria?
Near LensCrafters you can find various stores such as Champs Sports, Bath & Body Works, Aeropostale, Journeys, Forever 21, and Build-A-Bear Workshop for a wide shopping experience.
Where can I grab a meal or snack near the LensCrafters Hoover store?
You can visit Smoothie King for health-conscious snacks or enjoy dining at Dave & Buster's American restaurant and bar inside Riverchase Galleria.