Kroger Pharmacy

Reviews

• AR

  Amy R

  Nov 15, 2025
  1.0
  YOU have the SORRIEST most WORTHLESS Pharmacy in Hartselle, Alabama - I’ve been processing my prescriptions ONLINE for the last month and when I try to pick them up they’re NEVER ready, and the people who are working there DO NOT know what “online” means My online status should 5-6 prescriptions “in progress” with a due date of 11/14 by 8am” and yet I had NOTHING to pick up when I got there and, honestly, Joyce, the pharmacist had NO clue and acted like it was BOTHERING her to even talk to me - DO better - TRAIN better or SHUT IT DOWN because ABSOLUTELY NO ONE there cares - video and phone records of wait times available on request
• JW

  Jason Wolek

  Sep 17, 2024
  1.0
  A few months ago maybe 3, the pharmacy got something messed up and only gave me half my script when I’d always gotten the same script every month for bout a year at this time. I had to have my doctor call and straighten it out, it was all good. Now like 3 months later they do the same exact thing and they can see it’s already been a mistake to cut my script in half but they do it anyway. So I have my doctors call again to have everything verified and fixed back to where it’s supposed to be. Being they only gave me half my script 2 days ago and I had to pick up another script today I ask if they could fill the other half of the script they messed up 2 days ago and said no! You’ll have to drive back out here again to get the remainder of the script Kroger messed up for a second time. So now I have to wait 2 weeks and drive back out there to get the rest of the script I should’ve gotten two days ago to begin with!! I’m gonna take my business elsewhere cause they can’t seem to do anything right and this is only one if a few problems I’ve just let go. Don’t go to Kroger pharmacy’s!!! Horrible service and can’t even get scripts right so you’ll probably get sick cause who knows if they can’t get the easy stuff right how can you count on them to get the serious stuff correct?!!
• RH

  Rebecca Hopper

  Sep 24, 2022
  1.0
  I’m so over them. My doc sent my script in, and I knew it was a couple days early so didn’t think anything of it. I sent my husband to pick them up and they weren’t ready, and they tell him they don’t have it in stock. This is Friday night. So now I have to wait until Monday so I can have my doc send them in somewhere else. I switched from Walgreens because they never had my meds in stock, but at least Walgreens let me know as soon as they were sent in so I could let my doc know and have them send them somewhere else. Krogers does not do that. Plus if your doc sends something in and it’s not time to fill them you have to literally call them on the day they can be filled and ask them to fill them. They won’t just do it like most pharmacies do. Making people come off there meds and go without because they can’t take the time to let someone know they are out of stock is dangerous, and very uncomfortable for someone who has been taking those meds for a long period of time. Looks like I’ll be calling around and finding a new pharmacy. This is not the first time this has happened, but it’s going to be the last. Oh and I did try calling them on Thursday just to make sure everything was good to go, and the phone just rang and rang no one would pick up. Had they picked up there phone I would have known they were out of stock and been able to send my meds somewhere else. I understand people get busy, but at least pick up and ask someone to hold. This is completely unacceptable! Do your self a favor and go somewhere else.
• JC

  Jay C

  Jun 1, 2021
  1.0
  Ridiculously slow and don't understand how insurance works used them once today in an emergency won't deal with them again.
• SS

  Steven

  Mar 25, 2017
  2.0
  Very slow at filling Prescriptions, the majority of wait times I've experienced are consistently 1 hour or longer. Unless you are in no hurry, I wouldn't recommend them.