OrthoSports Associates

Reviews

• YM

  Yasma Moncrief

  Dec 16, 2025
  5.0
  Dr. Jackson is THE BEST hands down. His knowledge of hip replacements made me very comfortable before getting mine.
• PP

  PHATGORGEOUSCHIC

  Nov 19, 2025
  1.0
  6 hours ago New I had an appointment and once I arrived we were greeted within 3-6 minutes of being there.There were 2 young ladies seemingly attending the front desk.One associate was supporting a male patient while the other young lady ( mid-late 20’s, blondish:brown hair, slender in build ) DEALT with us.After providing name, DOB and which physician we were seeing we were instructed to have a seat and they would check us in.We followed instructions as provided.Roughly 5-8 minutes later we were told the physician ( Dr.Ewing) was in surgery and not available. When the question was posed about not being contacted earlier in the day since the appointment was at 4pm.We were abruptly informed that “ their system showed I was called at 10 Am” Although, there were no missed calls, recieved calls, unknown numbers AND no voice NOR text messages visible on my device. I, completely understand about an emergency causing you to miss an appointment, likewise I would and still can accept the fact that the business may have gotten busy and they forgot, neglected or simply had a lapse of timing regarding calling and letting patients know of the scenario.What I can not forgive nor understand is why the associate/s displayed such a hostile, dismissive and down right nasty attitude towards us when the error was one that wasn’t shared.Any gesture of acknowledgment or acceptance would have been ideal here.I have been to this facility on multiple occasions and would say that the client rapport until this incident was impeccable. The young lady that “ helped” us absolutely left a lot to be desired with simple KINDNESS being the most important.Typically, this type of engagement would have warranted a simple conversation with the “lead, supervisor or manager “ but, since there were at least 2/3 other “ team members “ watching this happen and no one saw fit to correct , intervene nor make it right….that option almost seems comical.

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