Planet Fitness

4.6
715 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
9118 Parkway E, Birmingham, AL
35206, United States

Hours

Reviews

4.6
715 reviews
5 stars
564
4 stars
90
3 stars
21
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported issues with reaching staff for assistance, including unanswered calls and lack of response to membership inquiries.

Cleanliness

While some customers noted that the gym was generally clean, there were significant complaints about the maintenance of showers and locker rooms, including mold and trash.

Atmosphere

The gym is praised for its friendly and welcoming atmosphere, with many customers enjoying the supportive environment and helpful staff.

Equipment Availability

Customers appreciated the variety and availability of equipment, although some reported issues with broken machines and overcrowding during peak times.

Operational Issues

Several reviews highlighted problems with the gym's hours, including late openings and early closures, which caused frustration for members.
  • AC
    AB CD
    Nov 2, 2025
    1.0
    Hate that I have to do this but hoping this gets the attention of the manager or franchisee as I have been calling about my membership for 2 months now with no response from this location. Most times I call- no one answers. I’ve left voicemails that never get returned or addressed. And the two times I was lucky to get a staff member to answer the phone- the manager wasn’t available, and messages I left with the desk to pass on to the manager also went unanswered or unreturned. I don’t live in the area anymore so I can’t come in store and when I reached out to Planet Fitness member services they told me to contact my home location as this is a franchise. This is ridiculous- I should have to hop, skip, and jump through hoops to get ahold of someone who can help me with my account.
  • LW
    Laquisha Wilson
    Sep 15, 2025
    1.0
    I went there for my first time, the employee just scanned my phone barcode and said go in. I didn’t know how to use any of the machines or was toured around the facility. I was completely lost. I even told the employee it was my first time there. I won’t let this discourage me from using Planet I am just gonna try a different location which is sad because this one is the closest to my job.
  • CJ
    Charles Jones
    Sep 5, 2025
    4.0
    Good place sometimes it's too cold need to turn the air down.
  • BG
    Bob Grube
    Aug 11, 2025
    4.0
    One of the better planet fitnesses around because of the size . It does get busy at peak times for sure but you never feel cramped. Has all the necessary machines and plenty of cardio. Staff is young but nice. Usually stays pretty clean in gym terms i.e. locker rooms showers.
  • KE
    Kenneth Edwards
    Aug 10, 2025
    4.0
    Great crew and members, fun and motivational

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Birmingham (Roebuck), AL?

Planet Fitness in Birmingham (Roebuck), AL is open Monday through Friday from 4:00 AM to 10:00 PM, and on Saturday and Sunday from 7:00 AM to 7:00 PM.

Where is Planet Fitness located in Birmingham (Roebuck), AL?

Planet Fitness is located at 9118 Parkway E, Birmingham, AL 35206, United States.