LensCrafters

4.7
298 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4900 Molly Bannister Drive, Red Deer, AB
T4R 1N9, Canada

Hours

Reviews

4.7
298 reviews
5 stars
266
4 stars
12
3 stars
2
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and knowledgeable, with many customers praising their professionalism and willingness to assist.

Product Selection

Customers appreciate the wide range of frames and lenses available, noting the quality and variety offered.

Overall Experience

Many reviews highlight positive experiences, with customers expressing satisfaction with the service and expressing intentions to return.

Issues with Service

Some customers reported negative experiences, including poor service from specific staff members and dissatisfaction with warranty policies.

Value for Money

While many customers found the prices reasonable, a few expressed concerns about high costs and warranty charges.
  • DS
    Dwain Smith
    Nov 14, 2025
    5.0
    The entire staff at this Lens Crafters location are second to none! The ladies at the front desk, the Dr himself and his assistant, the ladies in the eye wear store were all exceptional. A very friendly and welcoming environment. Jennifer was a great, she is very knowledgeable and answered any and all questions without hesitation. It was an awesome experience from beginning to end. I will definitely return to this Lens Crafters location again!
  • RK
    Rodney Kowalsky
    Nov 13, 2025
    5.0
    Excellent service and explanation of the options for lenses.
  • NT
    Nelita Tiang
    Nov 13, 2025
    4.0
    Very helpful and tried their best to assist you till end
  • MM
    Mossy
    Oct 24, 2025
    5.0
    Lens Crafters Bower Mall? They are the best! my daughter and I went there(10/23/25) to order my safety prescription glasses. They had a wide range to choose from. And the good one is they’re super KIND and so PROFESSIONAL, the sad thing is i cant recall their good names, i wish i can make a special mention in here( you guys should pin a name plates, you deserved a recognition). They made us feel calm easy during the transaction making it sure the world still a better. The Price!??? I dont know(affordable for sure) and I DONT MIND as long as they treat customers very well thats the most important thing!!!! So excited to get my safety glasses soon! You want to have the best vision? Go to them their top tier when it comes to glasses and service!
  • TW
    Tess Watmough
    Oct 19, 2025
    5.0
    Abby was absolutely wonderful, incredibly helpful finding frames that suited my face the best. Very chatty (which is a huge perk), made the process of paperwork easy. Explained everything I was getting, which just made it easier for me to understand everything. 10/10 would recommend coming here for your glasses needs!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.