LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
The staff is consistently described as friendly, helpful, and knowledgeable, with many customers highlighting specific employees for their exceptional service.
Product Quality
Some customers reported issues with product quality, particularly with Ray-Ban sunglasses, indicating a need for better quality control.
Experience
Overall, customers enjoyed their shopping experience, noting the pleasant atmosphere and the staff's attentiveness, which made the process enjoyable.
Efficiency
Many reviews praised the quick service, with several customers mentioning fast turnaround times for glasses and repairs.
Mixed Feedback
While most reviews are positive, there are a few mentions of unprofessional behavior from certain staff members, indicating inconsistency in service.
MM
Maria Magtangob
5 days ago
5.0
We went this afternoon (March 1,2026) in lenscrafters in millwoods. I really like Lisa , she is helpful and friendly to us. Last two years ago Lisa is the one who assist us, she is really amazing. Keep it up Lisa.
All staff are nice.
Keep it up.
Thanks,
Maria Magtangob
GL
Giselle Lambert
5 days ago
5.0
I picked out a pair of blue framed glasses. The lady was very kind and took all my information to have them ordered .
A
Степан Коваль
5 days ago
1.0
I want to share my experience with LensCrafters regarding their Ray‑Ban sunglasses.
In my case, I purchased Ray-Ban sunglasses that turned out to have visible damage. The issue was not clearly pointed out at the time of sale, and it was extremely disappointing to discover defects after paying a premium price for a brand-name product.
When I brought this up, the situation was not handled professionally, and I did not receive the level of customer service I expected. For a company that promotes quality and authenticity, this experience was unacceptable.
I strongly recommend that customers carefully inspect Ray-Ban sunglasses (and any other glasses) before completing their purchase. Check the lenses, frame alignment, hinges, and overall condition in detail. Don’t assume everything is perfect just because it’s a well-known brand.
Be cautious and double-check everything before paying.
RG
Rachelle Garcia
Feb 27, 2026
5.0
We had such a great time picking out new eyeglasses, and we truly couldn’t have done it without Natasha. My daughter was having the hardest time choosing because she honestly loved every single pair Natasha picked out for her!
Natasha has such a fantastic eye for what looks good, but more importantly, she is incredibly sweet and patient. My daughter felt so comfortable and really took a liking to her. It turned a stressful decision into a fun afternoon.
GA
Gladys Andres
Feb 22, 2026
5.0
Delt with Heather I find her to be the best ! Very friendly and knows her ways to deal with people . Goes out of her way to explain everything so a person understands the procedures . My family highly recomends Heather .
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Can I use my insurance for eye care services at LensCrafters?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more. All prescriptions are welcome.
What designer brands of eyeglasses and sunglasses are available at LensCrafters?
LensCrafters carries a wide range of designer brands such as Oakley, Brooks Brothers, Ray-Ban, Burberry, Prada, Dolce & Gabbana, Michael Kors, Ralph Lauren, Tiffany & Co., and more.
What are LensCrafters' store hours?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam by visiting their online booking link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0956&storeId=10852.
Does LensCrafters provide in-store pickup for products?
Yes, LensCrafters offers in-store pickup services for their products.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit nearby places such as Mill Woods Library (a local library), GoodLife Fitness Edmonton Mill Woods Town Centre (a gym), or enjoy a coffee at Starbucks located close by.
How can nearby restaurants enhance my visit to LensCrafters?
After your eye exam or shopping at LensCrafters, you can enjoy a meal at nearby restaurants like Royal Pizza Mill Woods, Noodle Xtreme (Vietnamese cuisine), or TacoTime Millwoods (Mexican food). These options provide convenient dining close to the store.
Are there convenient nearby services that can assist with tech or mobile needs during my visit to LensCrafters?
Yes, nearby mobile stores such as Rogers, Virgin Mobile Canada, and Freedom Mobile can assist with telecommunications and mobile device needs, which can be helpful if you need to coordinate appointments or services.
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