Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,856 reviews
5 stars
1,709
4 stars
42
3 stars12
2 stars12
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, helpful, and accommodating, with many customers highlighting individual employees like Maria, Jag, and Aibin for their exceptional service.
Repair Services
Customers appreciated the quick and free repair services offered, often mentioning that staff went above and beyond to fix glasses without charge.
Product Selection
The store was noted for having a wide selection of frames and competitive pricing, making it a favorable choice for customers looking for new glasses.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding order fulfillment and customer service, particularly with one manager, indicating inconsistency in service quality.
- MAMalik AwanNov 16, 20251.0Very unprofessional team. They ask you the promotions shelves and when you like something from them they say it’s out of promotion. They know how to play with the customer. I won’t recommend this place to anyone.I had a very bad experience today
- LBLisa BoyceNov 14, 20255.0Came in for an adjustment. Very quick and efficient, very friendly staff. Overall great experience.
- MAMohammed AlqanbarNov 13, 20255.0I’d recommend this place, it’s such a welcoming. The staff are friendly, especially Ammara, who gave us amazing service. Everyone’s so kind and great at what they do.
- AMAmit MehtaNov 6, 20255.0I had a wonderful experience at LensCrafters. . . Nikolai (salesperson) was incredibly professional, humble, and passionate about his work. He took the time to explain everything clearly and ensured all our questions were answered with patience and care. It’s rare to find such genuine customer service- truly appreciated his support and dedication. Highly recommend this location (south gate) and Nikolai. . .
- CECohen EastmanNov 1, 20255.0I came here to get new glasses and was assisted by Deja, she was very nice, helpful, and personable. my prescription was expired and she was able to get me in quickly to do a check up which was extremely convenient. Everyone was so nice and I have a good experience every time.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Edmonton provide?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters Southgate Shopping Centre?
At LensCrafters, you can find designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, and many more.
Does LensCrafters accept insurance and which ones?
LensCrafters direct bills to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many others. All prescriptions are welcome.
What are the operating hours of LensCrafters at Edmonton's Southgate Shopping Centre?
LensCrafters is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:30 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters at 5015 - 111 St NW?
Yes, you can schedule your eye exam online via their appointment link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0913&storeId=10852
What payment options are accepted at LensCrafters Southgate Shopping Centre?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters have wheelchair accessible entrance and accept debit and credit cards?
Yes, LensCrafters has a wheelchair accessible entrance and accepts both debit and credit card payments.
What nearby shopping options are available around LensCrafters in Southgate Shopping Centre?
Nearby shopping options include South Gate Mall, Hudson's Bay, Zara Southgate Edmonton, RW&CO., and SoftMoc shoe store, all within the Southgate Shopping Centre area.
What eateries are close to LensCrafters at Southgate Shopping Centre where I can grab a meal or snack?
Nearby dining options include State & Main Kitchen & Bar, KFC, and Pizza Hut, providing a variety of meal choices before or after your visit to LensCrafters.
Are there other optometrists or eyewear stores near LensCrafters at 5015 - 111 St NW?
Yes, nearby optometry and eyewear options include Dr. Denis Meyer & Associates and Sunglass Hut at Hudson's Bay, useful for comparing services or complementary eye care needs.