Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,441 reviews
5 stars
1,355
4 stars
32
3 stars6
2 stars9
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting Sean and QiQi for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and the efficiency of the service, noting quick repairs and adjustments.
Mixed Experiences
While many reviews were positive, there were instances of dissatisfaction, particularly regarding the manager's dismissive attitude and issues with service consistency.
Pricing Concerns
Some customers felt that the prices were high, which affected their overall perception of value.
Staff Knowledge
Several reviews highlighted the staff's product knowledge and ability to assist with complex issues, enhancing the customer experience.
- TITom IrelandNov 16, 20255.0I had an excellent experience buying my first pair of glasses. Heather was very friendly and helpful. What more can you ask for. Thanks again!
- AAAlireza AhadiabhariOct 11, 20255.0I recently visited LensCrafters and was assisted by QiQi, who provided one of the most professional and caring experiences I have ever had. From the moment I arrived, she showed outstanding attention to detail, deep product knowledge, and a very warm, respectful manner. During my visit, I encountered a complex insurance issue where the eye exam department had difficulty accessing my account. Despite the challenge, QiQi stepped in with remarkable professionalism and advanced problem-solving skills. She worked patiently and efficiently to resolve the issue something that no one else had been able to fix before. Her calm attitude, technical understanding, and genuine determination completely turned a stressful situation into a smooth and positive experience. Beyond her expertise, QiQi was incredibly kind, respectful, and thoughtful throughout the entire process. She made sure I understood every step, kept me informed, and ensured that I felt valued as a customer. Her friendly personality and dedication truly stood out, it’s rare to meet someone who combines technical skill with such sincere care and professionalism. LensCrafters is very fortunate to have such an exceptional team member. I truly appreciate everything QiQi did to help me, and I would highly recommend anyone visiting the store to ask for her. She is a genuine professional and a wonderful representative of what great customer service should be. Kind Regards, Alireza
- TTTuOct 11, 20251.0So over price
- ZOZayden O'GormanOct 7, 20255.0Thank you to Kate at the reception & Dr. Dhillon. Very fast, kind and professional.
- NNNixSep 29, 20255.0I appreciate how they’re always helpful and welcoming even just for replacing nosepads for my sunglasses. Great service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer in Edmonton at 8770 170th Street?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which insurance plans does LensCrafters in Edmonton accept for direct billing?
They direct bill to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more.
What are the store hours for LensCrafters at West Edmonton Mall?
LensCrafters is open from 9:00 AM to 9:00 PM Monday to Saturday, and from 10:00 AM to 6:00 PM on Sunday.
How can I schedule an eye exam at LensCrafters in Edmonton?
You can schedule your eye exam online via their scheduling link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0953&storeId=10852.
What brands of eyewear does LensCrafters in Edmonton carry?
They carry designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Versace, and more.
Does LensCrafters provide contact lens fittings and how are they different from eye exams?
Yes, LensCrafters provides contact lens fittings, which include detailed measurements of your eyes and incur an additional fee. This is different from a comprehensive eye exam that checks overall eye health and vision.
Are all prescriptions welcome at LensCrafters?
Yes, LensCrafters welcomes all prescriptions and offers prescription wearable technology options from brands like Ray-Ban Meta and Oakley Meta.
Is there wheelchair access and what payment options does LensCrafters accept?
The store has wheelchair accessible entrances and accepts payment via American Express, Visa, MasterCard, Discover, cash, and checks.
What nearby stores can I visit before or after my appointment at LensCrafters in West Edmonton Mall?
You can visit nearby stores like Shoe Comfort, Bench, Black's Photography, Tim Hortons for coffee, and Sears Canada for shopping, all conveniently located in West Edmonton Mall.
Where can I grab a quick coffee near LensCrafters while shopping at West Edmonton Mall?
Tim Hortons is a nearby coffee shop and cafe located close to LensCrafters where you can enjoy a coffee or snack before or after your eye appointment.