LensCrafters

Reviews

• CV

  Cristina Villalobos

  3 days ago
  1.0
  What a disappointing customer service experience. I clearly showed the brand I was looking for and was told they don’t carry it—despite it being listed on their own website. The situation got worse when the employee reacted negatively to my accent. I am not Canadian by birth, and neither was she, yet I was treated poorly and made to feel inferior because of it. When I arrived, it felt as though I was just “any random person.” She continued chatting with another employee instead of assisting me and showed little to no knowledge of high-end brands, which was surprising considering I was ready to spend close to $1,000 on glasses. I left and went to Sunglass Hut instead, where the treatment was absolutely wonderful. The contrast in customer service was undeniable.
• AR

  Antonio R

  3 days ago
  5.0
  I went to LensCrafters for new glasses and had an excellent experience thanks to Amber. I asked a lot of questions and she was patient, thorough, and genuinely helpful the entire time. She made sure I understood my options and felt confident in my decision.
• DL

  Danica Laluan

  Jan 3, 2026
  1.0
  I was told by the staff that my glasses would be ready in two weeks (around Christmas). So I went there during Boxing Day, I’ve been informed that my glasses wasn’t ready yet. Came back again on January 2, was told rudely by the staff that glasses aren’t due yet. I told her that I’ve been told it’s two weeks. She talked to me in a very condensing way saying none of their staff would say that. Me and my husband were shocked as we were being gaslighted and talked down to. I would’ve understood if she had explained that due to holiday season, their glasses might arrive later than expected. But to imply that we are lying is just a different level of unprofessionalism. No empathy nor professionalism was shown. Take your money elsewhere.
• MA

  Maya Ahmed

  Dec 27, 2025
  5.0
  Brenda has been the best! She helped me repair my 3 glasses and I can’t thank her enough!! I also told her about my favourite movie “tinker tailor soldier spy” “ I’ve known a few Brenda’s in my time, they’ve all been good’uns.” Thank you so much Brenda have a good one
• AS

  Adinath Shinde

  Dec 21, 2025
  2.0
  Good day.Thank you for your service yesterday. Your staff were very courteous and professional, and we have generally appreciated our experiences at your shop. However, I am extremely dissatisfied with the contact lenses I purchased yesterday.From the first use, these lenses have caused severe burning, itching, and pronounced dryness in my eyes. The discomfort is so intense that I am unable to wear them for even ten minutes. This is unacceptable, especially given that I purchased them on the understanding that they would be safe and comfortable for regular use.I have attempted to contact your store multiple times by phone, but my calls have not been answered. The lack of response has added significantly to my frustration and concern, as I am currently experiencing ongoing eye irritation without any guidance or support from your side.As I am visiting from Yukon and will only be in town for one week, I urgently require a prompt and effective solution. I request that you address this matter immediately by arranging an assessment and providing a suitable remedy, whether through an exchange, refund, or an alternative product that does not cause these symptoms.Please treat this as a priority and respond at your earliest convenience, as I am presently unable to use the lenses at all.

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