Specsavers West Edmonton Mall

Reviews

• SD

  Sue Digor

  6 days ago
  4.0
  I’ve been an Specsavers customer for quite a while, and I used to be very satisfied with their service. However, lately I’ve noticed some changes that are a bit disappointing. They no longer provide things they used to, like a bag for eyeglasses, free lens solution, or discount coupons. I’ve also noticed that the quality of their eyeglasses seems to have declined compared to before, unless you choose the branded options—which aren’t affordable for everyone. I’m wondering if this could be due to inflation or cost-cutting, but overall the experience doesn’t feel the same as it used to.
• MM

  M

  Mar 15, 2026
  1.0
  Very disappointing experience at Specsavers West Edmonton Mall. I’ve always come here because the staff are usually friendly and the deals are great. Unfortunately, during my recent visit to purchase glasses, the staff member assisting us, Baljeet (she wasn’t wearing a name tag so I had to ask another staff member), repeatedly pushed additional lens upgrades even after we politely declined several times because we were on a tight budget. After we said no, her attitude noticeably changed. When she returned my insurance card, she carelessly tossed it back on the counter and it almost fell to the floor. It felt very disrespectful and unprofessional. The rest of the staff at this location have always been kind and helpful, which is exactly why we keep coming back. Because of this experience, I will also be sending feedback to management. I hope they take this seriously and speak with the staff member about her behavior.
• SP

  Shannon Prasad

  Mar 13, 2026
  5.0
  Spacious store front (lots of space for mobility aids). Great lighting. I came to the store to purchase glasses. I had a great customer service experience with Tracy! We came an hour before closing and she was able to help us quickly and kindly. Thank you for a positive experience!
• LG

  Lionira Gaitan

  Mar 9, 2026
  2.0
  Most of my experience had been good, but the last time i went i asked a new employee a question, and she acted like questioning her knowledge was ruining her day. I said, “may i speak with someone else.” Without raising my voice, i tried to be as kind as possible. However, the manager came out and was very rude to me. I will not be going back. This is the first time i ever write a bad review, but the lack of empathy or understanding was disappointing.
• MM

  Megan

  Feb 25, 2026
  5.0
  Specsavers is awesome, they always have deals, making glasses much more affordable during a time when everything feels so expensive. The staff were friendly, knowledgeable, and helpful. Big shout out to Tracey for helping me find a pair of glasses and sunglasses that suit me and applying her expertise to support my needs. I highly recommend going to this location if you want a fast, friendly, and affordable experience. Also, my glasses were ready within 2 weeks!

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