Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers West Edmonton Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Edmonton, AB store or visit us in store to see the range.
Location
Hours
Reviews
4.5
538 reviews
5 stars
450
4 stars
19
3 stars5
2 stars8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff received high praise for their helpfulness, while others were described as rude and unprofessional.
Prescription Accuracy
Numerous complaints about incorrect prescriptions and inadequate attention during eye exams, leading to frustration and dissatisfaction.
Wait Times
Customers reported long wait times for appointments and glasses, with some expressing disappointment over delays.
Value and Selection
Many customers appreciated the affordable prices and good selection of frames, although some felt the quality did not meet expectations.
- HEHENRY Enriquez5 days ago5.0“My visit went really well. The staff was kind, professional, and made the whole experience comfortable.”
- MMMBanDec 31, 20251.0This is the 3rd time I’ve been at Specsavers at West Edmonton Mall and I thought the first time was just a fluke but they need better ways to do their check-in. There’s a lineup of people needed to be check-in and they only have one person working the check-in line.
- MPMelissa PantinopleDec 19, 20251.0Got my prescription completed by them and it was incorrect two times. When I went back to them telling them it was still wrong they did not believe me and just adjusted the ears. The quality of the glasses is cheap and they will fall apart after a year. Go elsewhere.
- KGKracked GingerNutDec 12, 20255.0My first time at Specsavers. I received a flyer in the mail so I thought I would give them a shot. Glad I did!! I would greatly recommend seeing Cannon. He is the head optometrist, he's very knowledgeable and patient. It was a pain free experience. I got 4 pairs of glasses for the same price I paid for my resent pair. Thank you Cannon.
- KCKristine CNov 26, 20255.0I’ve been visiting Specsavers – West Edmonton Mall for the past couple of months, and I want to give a huge shout-out to Canon, one of the opticians. He has been absolutely outstanding. My eyes are extremely sensitive, so I’ve become a bit of a frequent flyer at the store, coming in repeatedly when things didn’t feel quite right. Canon has handled every visit with exceptional patience. He’s adjusted my frames more times than I can count, switched frames when needed, changed my lenses a couple of times, and even had my progressives fully remade to exact measurements. I have a high prescription with high-index lenses, so accuracy matters. When the lab sent back lenses marked as “acceptable,” Canon looked at them and immediately said, “Nope, these aren’t good enough,” and sent them right back. His commitment to precision — not just “good enough” — truly stands out. Even though I’m sure he might want to hide in the back when he sees me walk in again, he has never once made me feel like a burden. He remembers my name, listens carefully, takes my concerns seriously, and always goes above and beyond to make sure my glasses actually work for me. I’m incredibly grateful for his patience, kindness, and high standards. If you want someone who genuinely cares and will make sure your glasses are done properly, go see Canon. He’s exceptional.
Frequently Asked Questions About Specsavers West Edmonton Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What types of eye care services does Specsavers West Edmonton Mall offer?
They offer eye tests including adult eye tests, contact lens services, and general eye health services.
How much does a comprehensive eye exam cost at Specsavers West Edmonton Mall?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For patients 65 or over, the exam is covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam appointment?
You can book an eye exam online via their website, call the store directly, or visit in person to schedule an appointment.
What should I do if I need to amend or cancel my order at Specsavers?
If you placed your order in-store and need to amend or cancel it, simply visit the store. They offer a three-month no-fuss guarantee for amending or returning glasses.
Can I get my glasses adjusted or repaired at Specsavers West Edmonton Mall?
Yes, you can visit the store for in-person adjustment or repair of your glasses if you're experiencing any discomfort or issues.
What COVID-19 safety measures are in place at Specsavers West Edmonton Mall?
They have a COVID-safe plan following all provincial government advice to keep the community safe, and visitors are asked to follow the latest government guidelines.
What brands of eyewear and accessories are available at Specsavers West Edmonton Mall?
They carry various brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and more.
What are the store hours of Specsavers West Edmonton Mall?
They are open Monday to Saturday from 10:00 to 21:00 and on Sunday from 11:00 to 18:00.
Are there any nearby restaurants where I can eat before or after my visit to Specsavers West Edmonton Mall?
Yes, nearby dining options include Splash Poke (Hawaiian restaurant), Fatburger (burger restaurant), Oriental Delight (Asian restaurant), Potato Corner (Filipino fast food), and Crepeworks (pancake house).
What nearby shopping stores can I visit when I come to Specsavers West Edmonton Mall?
Nearby shopping options include Mountain Warehouse, Second Specs, Sunglass Hut, BonLook, Steve Madden Shoes, GUESS, H&M, and Spencer's.
Are there other eyewear stores near Specsavers West Edmonton Mall where I can compare options?
Yes, nearby eyewear and optician stores include Specsavers Canada, Second Specs, and Sunglass Hut, offering a chance to compare products and services.