Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Southgate Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Edmonton, AB store or visit us in store to see the range.
Location
Hours
Reviews
4.9
359 reviews
5 stars
333
4 stars
14
3 stars3
2 stars3
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Angel and Ash for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and the variety of frames available, noting affordability and good deals.
Professionalism
The optometrists received positive feedback for their thoroughness and professionalism during eye exams, with several customers feeling well-informed and cared for.
Wait Times
Some customers reported long wait times for glasses, with one instance mentioning a 36-day wait, although the staff apologized and offered refunds.
Mixed Experiences
While many reviews were positive, a few customers shared negative experiences regarding service inconsistencies and issues with prescriptions.
- KRKurlsten RusNov 15, 20255.0Everyone was super friendly and helpful!
- EEEveNov 2, 20255.0I like the service and a budget friendly price of the sunglasses.
- JHJoyce HaydenOct 26, 20255.0First time at Specsavers, at Southgate. I would highly recommend going there. Optometrist was fantastic. Young lady by name of Angel helped me and she was absolutely perfect with her costumer service. It was a pleasure to have her help me.
- JJjOct 21, 20251.0I had an extremely disappointing experience at this location. The staff member who assisted me lacked both knowledge and professionalism. Instead of helping me properly, she continuously gave incorrect information and told unrelated stories that had nothing to do with why I came in. What was especially frustrating was her failure to use basic tools available, she didn’t even try to look up my prescription using my health card or phone number, which should be standard practice. It felt like she was more interested in rushing people out the door than actually helping them. Overall, the visit felt like a complete waste of time. I left without answers, without support, and honestly shocked at the lack of competence. If I could give a zero-star rating, I would.
- AMAshley MacDonaldOct 18, 20255.0The lady who helped me Ash was friendly, professional and provided an efficient service while helping me find colours and designs that I liked most.. Great styles and extremely affordable. Thank you
Frequently Asked Questions About Specsavers Southgate Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the pricing details for an eye exam at Specsavers Southgate Centre?
Comprehensive eye exams cost $99 and include a free OCT scan. For customers 65 or older, provincial health care covers the cost with no out-of-pocket expense if eligible.
How can I book an eye exam at Specsavers Southgate Centre?
You can book an eye exam online via their website, by phone, or by visiting the store in person to schedule an appointment.
What is the return policy for glasses purchased at Specsavers Southgate Centre?
You can return glasses within three months of purchase if you have any concerns, and Specsavers will make it right to ensure your satisfaction.
Can I amend or cancel an order I placed in-store?
Yes, you can amend or cancel your in-store order by visiting the store. Changes or returns are accepted within 3 months as part of the no worries, no fuss guarantee.
Does Specsavers Southgate Centre offer glasses adjustments or repairs?
Yes, if you experience discomfort or issues with your glasses, just visit the store and they will adjust or repair them for you.
What COVID-19 safety protocols are in place at Specsavers Southgate Centre?
They follow all provincial government advice and ask visitors to follow the latest government guidelines to keep the community COVID safe.
What are the regular operating hours of Specsavers Southgate Centre?
The store is open Monday through Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
Which popular brands of glasses and eyewear does Specsavers Southgate Centre carry?
They carry a variety of brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
What nearby places can I visit when shopping at Specsavers Southgate Centre?
Nearby places include Stitch It Clothing Alterations for clothing repairs, Mr.Pretzels Canada for snacks, and Remedy Cafe for coffee, making it convenient to combine errands or take breaks.
Are there other health-related stores near Specsavers Southgate Centre?
Yes, Simply Health for vitamins and supplements and Servus Credit Union for banking services are nearby, making it easy to manage your health and finances in one trip.
Can I enjoy shopping and entertainment near Specsavers Southgate Centre?
Definitely, you can visit Hmv for music, Rocky Mountain Chocolate Factory for sweets, and Sears Department Store for department shopping all located nearby.