Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Albany Market Square, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Edmonton, AB store or visit us in store to see the range.
Location
Specsavers Albany Market Square
12716 167 Avenue Unit 104, Edmonton, AB
T6V 1J6, Canada
Hours
Reviews
4.9
306 reviews
5 stars
291
4 stars
8
3 stars1
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, creating a welcoming atmosphere for customers.
Eye Exam Experience
Many customers reported thorough and informative eye exams, with staff providing clear explanations and addressing concerns.
Product Quality
While most customers were satisfied with their glasses and the selection available, there were some complaints about incorrect prescriptions and issues with glasses quality.
Efficiency
Customers appreciated the quick service, including same-day appointments and fast turnaround times for glasses.
Mixed Experiences
Some reviews highlighted significant issues with prescriptions and customer service, particularly regarding handling complaints and warranty claims.
- HJharinder jeet6 days ago5.0My wife and I visited Specs Severn on November 17, and we were assisted by Harpreet Kaur. She was very helpful and professional throughout our visit. We had our eye exams done and ordered a couple of eyeglasses and sunglasses. Overall, we had a great experience, and we truly appreciate the excellent service provided by Harpreet Kaur. And thanks a lot Dr. Randhawa and whole specsaver team from Albany location.
- AAAnitaNov 13, 20255.0The pricing is great. I always have amazing service😊
- TKterry klassenNov 5, 20255.0Great service and I liked that they were close to were i lived
- ASAiden SampsonNov 4, 20255.0Great staff and store, in and out quickly. Andrew, Deedee and Tess are great super funny and friendly, I would recommend coming here.
- LLLaurenOct 30, 20251.0I’m out $500 because they gave me the wrong prescription. She told me one eye got better, the other worse, and I have a brand new astigmatism. Believing this to be correct (why wouldn’t I? I’ve never had an issue with an eye exam before) I ordered glasses from several other companies using this prescription. Every single pair makes me immediately nauseated once I put them on. Turns out, I don’t actually have an astigmatism. My old glasses from my previous prescriptions are worlds better. I never bought glasses here so I can’t comment on that but do not get your eyes examined here. Now that I read the reviews I see I’m not the only one.
Frequently Asked Questions About Specsavers Albany Market Square
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Albany Market Square?
Comprehensive eye exams cost $99 and include a free OCT scan. For those aged 65 or over, the provincial health care plan may cover the cost with no out-of-pocket expense if eligible.
How can I book an eye exam at Specsavers Albany Market Square?
You can book an eye exam online via their website, call the store, or visit in person to schedule an appointment.
What is the return policy if I am not satisfied with my glasses purchase?
Glasses can be returned or exchanged within three months from the date of purchase if you have any concerns.
Can I get my glasses repaired or adjusted at the store?
Yes, you can visit the store for adjustments or repairs to your glasses at no extra cost if you are experiencing discomfort or issues.
What COVID-19 safety measures does Specsavers Albany Market Square have in place?
The store follows all provincial government guidelines with a COVID safe plan to keep the community safe. Visitors should follow the latest government instructions during their visit.
What are the opening hours of Specsavers Albany Market Square?
The store is open Monday to Wednesday from 10:00 to 19:00, Thursday and Friday from 10:00 to 20:00, Saturday from 09:30 to 17:00, and Sunday from 11:00 to 16:00.
Which eyewear brands are available at Specsavers Albany Market Square?
You can find a wide selection of brands including Converse, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
What nearby dining options are available around Specsavers Albany Market Square for customers to visit?
Nearby eateries include TacoTime, Domino's Pizza, Panda Express, McDonald's Canada, Boston Pizza Albany Market Square, and Tim Hortons, ideal for grabbing a meal before or after your eye exam.
Are there banking facilities close to Specsavers Albany Market Square?
Yes, customers can find RBC Royal Bank, Scotiabank, and CIBC nearby for any banking needs while visiting the area.
What wellness and beauty services are located near Specsavers Albany Market Square?
Nearby services include Q Nails for nail and beauty treatments, Albany Chiropractic & Massage for health and relaxation, and Albany Dental for dental care.