LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
I recently visited LensCrafters in Southcentre Mall to fix the hinge on my glasses. The temple needed to be glued, but unfortunately the repair was not done properly. Too much glue was used and now the glasses are no longer wearable.
What was frustrating is that after the repair didn’t work, I was told they usually don’t perform this type of fix and that they were just “trying to do me a favour.” This was never mentioned when I first brought the glasses in. If I had known that beforehand, I would likely have looked for another option.
The associate did try to see if another temple could be used to replace the damaged one, but unfortunately nothing worked. The only option suggested was to try to find the same frame online so they could transfer my lenses into it. That wasn’t really the solution I was hoping for, and no other alternatives were offered.
It also would have been helpful if the current promotions had been mentioned, since purchasing a new pair might have been an option worth considering.
Overall, I left feeling disappointed with the outcome and the lack of clear communication.
In the past, I’ve had positive experiences here with no issues, which is why this visit was particularly disappointing.
BL
Brandice Lorch
6 days ago
5.0
Had excellent customer service from staff member Sarah outfront. She was courteous and genuine, and made my experience at Lenscrafters a positive one. Thank you
TK
Tamara Kuchirka
Apr 4, 2026
5.0
Selam was wonderful to work with. She helped pick out the glass and made the whole process easy and stress-free. Very friendly, helpful, and a pleasure to deal with. They also have a great selection, reasonably priced products, and some really great offers.
VM
Valeriya Mynak
Apr 4, 2026
5.0
went there to get a quick tightening on my glasses arms, the staff was so quick and attentive! They helped me right away and did a great job! thank you
RA
Raiens Aleksandrovics
Apr 3, 2026
5.0
Inna and Sarah were exceptional helps and went above and beyond with all of my needs. I have never received this amazing quality of hospitality at any other establishment and I feel very cared for by these 2.
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Can I schedule an eye exam online for LensCrafters?
Yes, you can schedule an eye exam online via LensCrafters' scheduling link provided on their website.
What insurance plans does LensCrafters accept?
LensCrafters direct bills to most insurance plans including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are LensCrafters' store hours?
LensCrafters is open Monday from 10 AM to 8 PM, Tuesday 11 AM to 6 PM, Wednesday 10 AM to 8 PM, Thursday and Friday 10 AM to 9 PM, Saturday 10 AM to 8 PM, and Sunday 11 AM to 6 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup for purchases.
Which premium eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Dolce & Gabbana, Michael Kors, Oakley, Ray-Ban, and Tiffany & Co., among others.
How can I get to LensCrafters at Southcentre Mall using public transit or nearby landmarks?
LensCrafters is located inside Southcentre Mall at 100 Anderson Road SE, Calgary. You can use Southcentre Mall as a landmark or visit nearby places like Southcentre Eye Clinic and Purdys Chocolatier for directions.
What other services or stores are near LensCrafters at Southcentre Mall?
Nearby you will find various stores such as Dollarama, Garage clothing store, Lovisa jewelry store, and eateries like Cinnzeo Bakery Cafe and KFC which you might want to visit before or after your appointment.
Are there any other optical or eye care providers near LensCrafters?
Yes, nearby optical providers include Southcentre Eye Clinic - SE Calgary and Bailey Nelson, offering additional eye care options.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.
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