LensCrafters

Reviews

• AG

  Adam Galloway

  2 days ago
  5.0
  Jessica took my twisted frames I thought were a total loss after sitting on them and made them new in only a few minutes. Others had tried and said only I would need new frames. Great service Jessica. Will be back to see you at Lencrafters when its time for a couple more pair of frames/lenses. Very grateful.
• SS

  Stephen

  6 days ago
  5.0
  So we had eye exams here and it went super smooth, easy in and out, got our new prescriptions and Alice even cleaned and maintained our current glasses free of charge! Highly recommend and we will be back!
• HV

  Hannah Villaester

  Mar 5, 2026
  2.0
  I called LensCrafters at Southcentre to check whether my glasses were ready for pickup. Jessica (I believe that was her name) answered the call. I explained that I was calling for an update since it had been a while since Bre placed the second order since I exchanged it. She responded that it had only been 12 days and let out a noticeable sigh, which came across as annoyed. She then told me that the glasses had already been shipped and should arrive in a couple of days. I also asked about the 30-day refund policy. She explained that the 30 days begin on the day of pickup. Since this will be my second pickup due to an exchange, and I’m still unsure if the glasses will work for me, I asked whether I would still be able to return them if needed since the initial transaction was on February 6. She said that it would be at her manager’s discretion, which I understand. However, the tone of the conversation felt VERY dismissive. When I said “thank you,” the call was immediately disconnected while I was still hoping to ask another question. Overall, the interaction felt rushed and discourteous, and I wanted to share this feedback regarding my experience. Jessica, if you didn’t want to work, you should’ve called in 🙄 - just saying 🤷🏻‍♀️.
• AK

  Arthur Khachaturyan

  Feb 21, 2026
  5.0
  Jessica and Inna were so amazing and helpful. They fixed our damaged frame in a second. But the most important thing is that they provided such great service — they were genuinely willing to help and showed real empathy. Great service! For the last three years we’ve been using LensCrafters and we’re extremely happy with their quality and service.
• MH

  Melissa Hollan

  Feb 21, 2026
  5.0
  Today I was in-store to exchange a pair of glasses I had purchased a couple weeks earlier that I decided were not right for me. I had the pleasure of being assisted with Inna in finding a new pair. I was very impressed that the exchange was hassle-free, with no questions asked about the reason for the return. Inna did an amazing job of pulling multiple pairs of frames that fit my narrow face frame, and was very patient and thoughtful in helping me choose the ones that I was happiest with. She listened to what I liked and didn't like and immediately narrowed the selection down to exactly what I was looking for. Her kindness, patience and expertise were very much appreciated and I would not hesitate to recommend Inna, or the Southcentre store for your eye care needs!

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