Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,182 reviews
5 stars
1,056
4 stars
26
3 stars7
2 stars15
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of employees like Selam, Patricia, and Sibylla for their exceptional service.
Mixed Experiences
While many reviews highlighted positive experiences, some customers reported long wait times and unacknowledged presence, leading to frustration and disappointment.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting successful fittings and repairs, although there were isolated complaints about incorrect prescriptions.
Store Environment
The store was described as welcoming and accommodating, with a good selection of eyewear, but some customers experienced issues with service speed during busy times.
Follow-Up Issues
Several reviews mentioned difficulties with follow-up services, such as insurance claims and communication, indicating a need for improvement in these areas.
- RGRobin GregorNov 16, 20255.0Went in not sure i would get glasses. Walked the Store and found my perfect pair. Love not feeling rushed or pressured
- CGCarlos GualdronNov 7, 20255.0I had a wonderful experience with Patricia at South Centre Mall! She did a fantastic job helping me choose the perfect frames, guiding me through all my lens options, and taking accurate measurements. By the end, I was feeling excited and confident that I’d love my new glasses when they arrive.
- RRRomyOct 30, 20251.0They are terrible I was waiting for 15min to ask if I could buy sunglasses with prescription and nobody even didn’t look at me or say anything! At least someone could say I will be with you soon 😡 so disappointed, I guess better go somewhere else and spend money!
- CKChhaya KantOct 29, 20255.0My husband and I had a wonderful experience at LensCrafters in Southcentre Mall, Calgary! Selam helped us pick both regular glasses and prescription sunglasses, and she was absolutely amazing. She took the time to make sure each pair fit perfectly, suited our face shapes, and felt comfortable. Her attention to detail and friendly approach made the whole process so easy and enjoyable. Highly recommend visiting this location and asking for Selam - she’s super helpful and truly knows her stuff!
- RCRob CoffinOct 27, 20255.0Was in Calgary and as we don't have a lot of retail options where I live, I went shopping for new sunglasses. I found this store - the last one I was going to drop into before flying back home that night - and had a fantastic experience. I learned I could customize a pair of Oakleys and have them shipped, so deal done. I have the glasses and they're perfect. I needed the in-store buy to know fit, and this worked out really well.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Can I schedule an eye exam online for LensCrafters?
Yes, you can schedule an eye exam online via LensCrafters' scheduling link provided on their website.
What insurance plans does LensCrafters accept?
LensCrafters direct bills to most insurance plans including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are LensCrafters' store hours?
LensCrafters is open Monday from 10 AM to 8 PM, Tuesday 11 AM to 6 PM, Wednesday 10 AM to 8 PM, Thursday and Friday 10 AM to 9 PM, Saturday 10 AM to 8 PM, and Sunday 11 AM to 6 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup for purchases.
Which premium eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Dolce & Gabbana, Michael Kors, Oakley, Ray-Ban, and Tiffany & Co., among others.
How can I get to LensCrafters at Southcentre Mall using public transit or nearby landmarks?
LensCrafters is located inside Southcentre Mall at 100 Anderson Road SE, Calgary. You can use Southcentre Mall as a landmark or visit nearby places like Southcentre Eye Clinic and Purdys Chocolatier for directions.
What other services or stores are near LensCrafters at Southcentre Mall?
Nearby you will find various stores such as Dollarama, Garage clothing store, Lovisa jewelry store, and eateries like Cinnzeo Bakery Cafe and KFC which you might want to visit before or after your appointment.
Are there any other optical or eye care providers near LensCrafters?
Yes, nearby optical providers include Southcentre Eye Clinic - SE Calgary and Bailey Nelson, offering additional eye care options.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.