LensCrafters

Reviews

• EH

  Emma Hastie

  Jan 2, 2026
  5.0
  Had a wonderful experience at LensCrafters, all thanks to Sarah. She had a great demeanor and helpful attitude that really made my day after a bit of a tough/busy time at the mall. I will definitely be recommending this location to people I know. Thank you Sarah!!!
• ST

  shawn trusty

  Dec 23, 2025
  5.0
  She was a 10\10 @ Southcentre Mall this morning! From the moment I walked in @ opening, I had a great feeling. Not only was she knowledgeable and helpful, but she taught me more than I ever knew about glasses. I had a great experience @Lens Crafters today and can't wait to try on my new glasses once they're ready! I did not catch her name, however, sometimes just caring is enough. Thank you Lens Crafters!
• FC

  FD C

  Dec 22, 2025
  5.0
  Patricia was wonderful. She took time to help me, despite me walking in without an appointment and she kindly repaired my glasses for me while I waited. The store was very busy, but she took time to listen to what the problem was, found me a seat so I could sit and wait, then repaired my glasses. She also cleaned them before handing them back to me. Exceptional service. Thank you so much
• SS

  Shawn Steffen

  Dec 21, 2025
  1.0
  Optometrist review: I have been getting my eyes tested at least yearly for over 35 years. My recent appointment here left me feeling that this industry (or at least this location) has entirely turned to greed. Testing for dry eyes then marketing "use for the rest of your life" drops in the appointment felt like such a ambush and attempted money grab through upselling like a subscription service. Sure, likely they an justify it by additional assistance, but all the push towards upselling appointments, accessories and other things made this feel much more like a sales pitch than a medical appointment. Lenses: I purchased a pair of single-vision high-index 1.74 lenses with “premium” anti-reflective coating, along with a mid-range designer frame. The total cost was substantial, even after insurance and discounts. Within two years, the lenses developed a cloudy, hazy section near the bottom that could not be cleaned and appeared to be coating failure. The lenses also smudged easily from early on and were consistently difficult to keep clear. I understand that frames can break over time, especially depending on design, and I accept that as part of normal wear. What is harder to accept is premature lens degradation at this price point. In over three decades of wearing glasses, I have never experienced coating failure or persistent haze like this, particularly not on lenses marketed as premium. At this cost, I expect lenses to remain optically clear and durable for more than two years under normal use. Unfortunately, this pair did not meet that standard. I am wearing a pair from over 4 years ago now and I can literally feel, and see, the difference in quality of lenses. And these are just from some independent place. I really don't see any advantage to using lenscrafters anymore, there is more selection, but with poor testing and poor lens quality it really seems like they have completely sold out.
• FO

  Frank Van Overloop

  Dec 19, 2025
  1.0
  I have purchased glasses from this store multiple times over the years and have generally had good experiences. Last year, however, I was upsold a warranty for the first time on a pair of Meta glasses. I recently returned to the store to inquire about a defect while the glasses were still under that warranty. I was told by the manager that if the store handled the replacement, I would be required to pay a $125 co-pay. Alternatively, I was told I could go online and handle the issue myself. This was surprising and disappointing. Requiring an additional fee at the time of a warranty claim feels misleading, as the warranty was presented as coverage for defects. Charging again when attempting to use it undermines the purpose of purchasing the warranty in the first place. I believe this practice needs clearer disclosure at the point of sale, as it comes across as double charging for warranty coverage. Who does my $39.99 warranty go to? If lenscrafters, then they should not be charging another $125. Time to move my loyalty somewhere else.

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