Connect Hearing Calgary - Westbrook

Reviews

• AB

  Annika Rita Bremmer

  3 days ago
  2.0
  I had to report the receptionist at this location to Connect Hearing, and another location had to step in to help. I think her name is Linda (60ish, white woman with lighter brown hair). The audiologist I regularly saw here had moved to a different company between when my hearing aid was dropped off for warranty repair, and pick-up appointment. Linda called me to say she had cancelled my appointment to pick up my hearing aid. I asked her why. She said I could pick it up a month from now. I asked if it was already there. She confirmed it was available at Westbrook for pick up - but she had no time available for me to pick it up. Then she went into some kind of escalation - part interpersonal conflict references, part complaint about her job (all explicit and none of my business). I asked if she could ship it to another location - she refused “you aren’t allowed to pick it up anywhere else” (untrue). I asked if I could pick it up there and bring it to another location for an audiologist to check - “no, not allowed” (also untrue according to CH main line and a manager). I disclose I was going to see if I could get some help from the main line because I really need access to my aid. She escalates further. I tell her I need to end the call because I am uncomfortable with how she is speaking to me. The main line contacted a receptionist at another location - the second audiologist was available for booking at Westbrook, plenty of free time. So a manager and another audiologist at that other location got involved - they called the receptionist directed her to get me access to my hearing aid and the manager called me back saying “regardless of whatever scheduling issue, you don’t need an appointment to pick up your own property, and you need it to be checked by an audiologist and she should be making it work as there is availability and this is an ability aid.” Linda then called me back livid and retaliating further saying “Im going to allow you to pick up the hearing aid, but I’m cancelling the appointment with the audiologist because you don’t need the aid to be checked”. I let her know my ability aid did need to be checked for warranty repair as it came back with additional issues last time - and that their audiologist needs to check it according to the manager. She laughed and hung up on me. She then called me back and left me an angry voice mail, reiterating her stance. So again I had to call the main line. This time the receptionist at the other location booked me in at this Westbrook location herself (after Linda cancelled the booking) because Linda apparently refused to do it again. I found out that the audiologist at that other location had to come down to check the repaired hearing aid at this location because the Linda and the other audiologist at Westbrook refused to help me. When I arrived a few days later Linda handed me a hearing aid box and told me “goodbye”. I asked to check in for the audiologist- she sighed, rolled her eyes at her friend/other audiologist (?) she was talking with in the waiting room, then knocked on a door 3 feet away. The other audiologist came out, apologized, and once in the room excused Linda’s behaviour on the basis of interpersonal conflict with my previous audiologist. I don’t care to be caught between interpersonal conflicts as a patient or a client. My hearing aid is required to sustain a functional quality of life. Linda’s behaviour was repugnant. My $4k hearing aid was paid for by a non-profit and I wonder if Linda displayed bias toward me over that - there was a level of entitled animosity directed at me that seemed intentional and out of place for a business funded by by HOH disabled community members. She was dismissive and retaliatory to a fault, repeatedly, even in the face of redirection and policy education from a manager. It was an alarming experience that required a disproportionate amount of effort to secure assistance with. I haven’t been back since because I don’t feel safe at Connect Hearing anymore. I hope you had better experiences, if not I hope you report it.
• ML

  Magnus Lobo

  Dec 5, 2018
  5.0
  Did my Police Hearing Report/Test here. Amazing customer service from Garth at the front. $25 for the report and clearance. Highly recommended!!! Heard them speaking to their regular clientele and they are always spot on and give the best recommendations.
• VS

  virginia siegler

  Dec 5, 2017
  5.0
  I was in so much pain from a clogged ear, Dr Patrica was able to unblock fast and easily where a walk in dr and emergency hadn’t been able to help. Very friendly and efficient would definitely recommend!
• ZZ

  Zara

  Nov 28, 2017
  5.0
  I’ve had a great experience with Dr. Patricia, highly recommend! The service is very nice
• MP

  M P

  Jul 24, 2016
  5.0
  Sorry for the late review! I had a great experience at Audia Hearing Care Centre. I had to book a hearing test for a government form and they were extremely accommodating to my schedule as well as making me feel welcome and at ease. Thanks for the great experience and I wish you all the best in the future.