The AADL provides services at no charge to all residents living within the Ann Arbor District Library's service area. In addition to our vast collection of books, movies, music, art prints, and tools, thousands of people enter the Library and its branches to utilize print and electronic reference resources, access the internet through the Library’s fiber-optic connection, enjoy the fastest wireless in town, view Library exhibits, or attend any of the Library's hundreds of events.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.