Kansas Turnpike Authority

2.5
44 reviews

Business Details

9401 E. Kellogg, Wichita, KS
67207, United States
(316) 682-4537
https://www.ksturnpike.com/

About

Government Office
The Kansas Turnpike Authority (KTA) maintains 236 miles of user-fee supported roadway from the Oklahoma border to Kansas City. Our mission is to move Kansas forward by operating a safe, reliable and customer-valued turnpike system in a fiscally responsible, businesslike manner.

Location

Kansas Turnpike Authority
9401 E. Kellogg, Wichita, KS
67207, United States

Hours

Reviews

2.5
44 reviews
5 stars
12
4 stars
5
3 stars
1
2 stars
0
1 star
26
  • JJ
    Jeff
    Jan 14, 2026
    1.0
    The Kansas Turnpike’s billing system is opaque and frustrating, listing dozens of small tolls with vague labels that make it nearly impossible to verify where or why charges occurred.
  • ZH
    Zacciah Hanson
    Dec 23, 2025
    1.0
    I called because I needed information and it was the first place I was directed to go. A manager answered the phone and she was horrendous. She interrupted me three words into every sentence. Kept telling me, "You are wrong" which I already knew. I just wanted information after I git a bill from them. She was rude, dismissive, condescending, to the point I finally yelled at her to stop interrupting me (I have never before yelled at call support). She practically laughed at me and then I finally hung up. She called me back and I told her I was done with her. She immediately transferred me to some random department where the next woman I spoke to had no idea why I had been transferred to her. However she was very kind and patient and listened fully to what I my situation was. She couldnt help me but in five minutes she had narrowed down 3 numbers I could call for help. That manager was an entitled nightmare who I wish I could give negative stars to but the woman who helped me afterwards was absolutely lovely and very helpful and I would give her 5 Stars.
  • LA
    Lyman A
    Oct 18, 2025
    1.0
    Terrible customer service and attitudes. Should have kepted my pike pass. Their customer service in Oklahoma is so much better!
  • LH
    Lee Hammermeister
    Apr 18, 2023
    1.0
    This company is fraudulent. They are knowingly sending me someone elses invoices after I have informed them that they have the wrong address, refusing to update their information. This has resulted in much of my time wasted as I have received dozens of irrelevant and deceptive personal mail intended for someone else.
  • MR
    Matthew Rupp
    May 27, 2022
    1.0
    What an absolute rip off. 57 dollars for 2.5 trips to KC and back. This should be criminal. That's the last time I take the Kansas Turnpike. This is a racket.

Frequently Asked Questions About Kansas Turnpike Authority

What is the primary mission of the Kansas Turnpike Authority?

The Kansas Turnpike Authority operates a safe, reliable, and customer-valued turnpike system in a fiscally responsible, businesslike manner to move Kansas forward.

What are the operating hours of the Kansas Turnpike Authority office?

The office is open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.

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