Kansas Turnpike Authority

Reviews

• ZH

  Zacciah Hanson

  Dec 23, 2025
  1.0
  I called because I needed information and it was the first place I was directed to go. A manager answered the phone and she was horrendous. She interrupted me three words into every sentence. Kept telling me, "You are wrong" which I already knew. I just wanted information after I git a bill from them. She was rude, dismissive, condescending, to the point I finally yelled at her to stop interrupting me (I have never before yelled at call support). She practically laughed at me and then I finally hung up. She called me back and I told her I was done with her. She immediately transferred me to some random department where the next woman I spoke to had no idea why I had been transferred to her. However she was very kind and patient and listened fully to what I my situation was. She couldnt help me but in five minutes she had narrowed down 3 numbers I could call for help. That manager was an entitled nightmare who I wish I could give negative stars to but the woman who helped me afterwards was absolutely lovely and very helpful and I would give her 5 Stars.
• LA

  Lyman A

  Oct 18, 2025
  1.0
  Terrible customer service and attitudes. Should have kepted my pike pass. Their customer service in Oklahoma is so much better!
• GG

  Greg Grant

  Jul 24, 2025
  1.0
  KTA scam collection agency. they want a credit card or they won't post check payments in a timely manner and do not accept registered letters with payments to confirm when they receive payments and then charge you late fees. When confronted they threaten collection agencies. They mail invoices 15 days after they date stated on the statement and blames the U.S. Post office for the delay. A scam for people who don't want to join their club
• NH

  Nate Hayes

  Mar 19, 2021
  1.0
  I thought this was the land of the free why am I being billed to drive down the road I would take the dirt road if that was a option!

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