Montgomery Humane Society

4.2
666 reviews

About

County Government OfficeAnimal Shelter

Location

Montgomery Humane Society
1150 John Overton Dr, Montgomery, AL
36110, United States

Hours

Reviews

4.2
666 reviews
5 stars
444
4 stars
89
3 stars
32
2 stars
26
1 star
75

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, particularly in the intake and adoption processes.

Cleanliness

The facility received positive feedback for being clean and well-maintained, with no unpleasant odors.

Adoption Process

While some found the adoption process straightforward, others criticized the requirement for prior applications and appointments, which they felt hindered potential adoptions.

Communication Issues

Numerous reviews highlighted poor communication, including difficulty reaching staff by phone and lack of follow-up on reported issues.

Animal Care

Some customers expressed concerns about the care and transparency regarding the animals' health and backgrounds during the adoption process.
  • NR
    Nandi Rogers
    5 days ago
    1.0
    they dont even answer the phone! ive called about 10 times within 1 hour bc i have a 3 week old rescue puppy that has a tapeworm... a lot of government building out here are closed down but dont say so on google maps so if this place isnt answering the phone, are they even open??
  • BH
    Becky Hicks
    Dec 20, 2025
    5.0
    We turned in an abandoned cat. He'd been previously adopted from here. Hubby & I decided that we'd take him if his owner didnt claim him. They checked him out,brought him up-to-date on shots, & today WE BROUGHT HIM HOME! They do only take cash or cards here,no checks.
  • CC
    Cameron
    Dec 7, 2025
    2.0
    lobby lady is very rude and pointed like I was a dog towards the animal intake, but other than that the service was alright
  • AU
    alisha upshaw
    Nov 29, 2025
    5.0
    This place is very clean a very nice environment well feed animals and we'll taking care place yall please go visit this location and ask to speak with Mrs. Laura she's a very sweet lady with a wonderful heart and a great personality all the ppl are wonderful with great customers service whatever you looking for they will you find your match and make sure that the animal is wonderful match for you and ur family before you guys leave with they babies I adopted Lil bit
  • AS
    Amanda Saunders
    Oct 20, 2025
    5.0
    In September 2024, we adopted a pup and named her Marley, who turned out to be incredibly sweet and remarkably intelligent. We found her while scrolling through their website and immediately submitted an application online, then called to make sure we could stop by to meet her. The facility was the cleanest I’ve ever seen at a humane society—there wasn’t even a hint of animal odor. We were led to a room where we could hold her, and we instantly fell in love. Her first birthday was this past July (we even had her exact date of birth). The only downside was that she had two types of parasites, and we paid quite a pretty penny to have them eradicated from her system. We’d adopt from them again.

Frequently Asked Questions About Montgomery Humane Society

What are the operating hours of Montgomery Humane Society?

Montgomery Humane Society is open every day from 10:00 AM to 5:00 PM.

Where is Montgomery Humane Society located?

It is located at 1150 John Overton Dr, Montgomery, AL 36110, US.