McDonald's

3.6
1737 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1687 Sunset Dr, Rock Springs, WY
82901, United States

Hours

Reviews

3.6
1,737 reviews
5 stars
629
4 stars
404
3 stars
343
2 stars
140
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service and issues with order accuracy, including wrong items and missing sauces.

Cleanliness

Mixed feedback on cleanliness; some praised the cleanliness while others noted dirty tables and unsanitary conditions.

Food Quality

Many customers expressed disappointment with food quality, citing smaller portions, cold items, and inconsistent preparation.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor customer interaction.

Value for Money

Several reviews mentioned rising prices without corresponding improvements in food quality, leading to perceptions of poor value.
  • HE
    Hope Erin
    1 day ago
    5.0
    Ride Greyhound bus n stopped here n man they was the fastest one id stopped at. Had my food in like 5 min n they was pretty slammed.
  • DF
    Daniel Flores
    6 days ago
    1.0
    This place gives the food looking all messy they def need to step it up
  • JS
    James' Stone
    Nov 16, 2025
    1.0
    I sat there waiting for my food which was a McDouble value meal and a quarter pounder with cheese it took 10 minutes I did my order inside. The food was ice cold and there are literally 3 people here and 1 car in the drive through.... After receiving my food in a bag even though I told him I was eating here they had forgotten to give you my nuggets. Just the worst service I've ever had in McDonald's I eat here every single day this is just the worst I hate cold food
  • JM
    JW M
    Nov 15, 2025
    1.0
    Ordered breakfast through the app at 10:20 am. The order went through and my card was charged. Drove over , 5 minute drive, arrived with 6 cars in the drive thru. Waited on all the cars to order. At 10:32 I gave them my order number but was told it's now past 10:30 so they cancelled my order and I have to wait for a refund. I said I was there before 10:30 but had to wait on all the cars. There were still 4 cars ahead of me waiting in line for there food at the windows at this point. She said you can come inside and talk to a manager if you want, but she couldn't honor the order and canceled it. I just left. Terrible service and lousy way to treat a customer in my opinion. Won't be doing that again.
  • VM
    valery moya
    Nov 8, 2025
    1.0
    Mal servicio, se demoraron mucho y todo mi pedido estaba incorrecto, ademas de que no me entregaron las hamburguesas con mi orden, tuve que ir a buscarlas y el tamaño de papas fritas no era el correcto.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location in Rock Springs, WY?

This McDonald's in Rock Springs, WY is open for dining from 5:00 AM to 11:00 PM Monday through Thursday, Sunday, and from 5:00 AM to 10:00 PM on Friday and Saturday.

Does this McDonald's offer drive-thru service, and what are its hours?

Yes, the McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday; till midnight on Friday and Saturday.