Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude staff and poor customer service experiences, with some noting long wait times and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including cold, burnt, or incorrect items, as well as concerns about portion sizes and overall freshness.
Cleanliness
While some customers praised the cleanliness of the establishment, others reported dirty tables and unsanitary conditions.
Speed of Service
The speed of service was inconsistent, with some customers experiencing quick service while others faced long wait times.
BJ
Bill Jarvis
Jan 2, 2026
1.0
I just got 2 ten piece nuggets and by god I swear they were the oldest nuggets I have ever had. They were just absolutely atrocious. I can not believe you guys would even serve that. They were so hard and so old they had changed color and they were hard. The moisture of the nuggets was completely gone. This was an absolutely awful experience.
MM
Marcus McGuire
Dec 29, 2025
3.0
It wasn't great rude and things sloppy soggy bread.
MH
Michelle Hartley
Dec 29, 2025
5.0
Good coke and coffee anywhere you go😁
TR
Tiffani Real
Dec 14, 2025
3.0
I don't eat pork and I was passing through town. I specifically asked for a steak, egg, and cheese on a McGriddle; something I get often. When I got to my truck, I opened the sandwich to find pork sausage instead of steak. My fault for not checking before I left the restaurant.
BB
Bria
Dec 11, 2025
1.0
Today is was the last straw for me at this location.
If I could rate nothing I would, but....
So, I ordered a 2 for 4 MicMuffin, for those whom don't know the menue that is 2 sausage, egg, and cheese breakfast sandwiches on a muffin. I also asked for added bacon and for the bun to be toasted just a bit longer (I like crispy edges on my muffin). Ordered one OJ and hash brown as well.
Fortunately when I got there I was alone so for once this drive thru didn't tak the standard 20 to 30 mins to just get to the window. The gentleman at the window where I paided was kind and polite. The next window had a woman whom just sort of shoved my food at me.
No biggie I have the goods, I'm golden more than happy to drove away. I parked in the parking lot and grabbed my first sandwich and I can already smell the sandwich is burnt. When I opened it it was as hard as a brick and as black as charcoal. Grabbed my other sandwich to be met with the same issue plus the tag along of hair in it.
Irritated at the thought that anyone would ask for this sort of meal when they said a "bit" extra toasting, plus the extra topping, needless to say I went back and inside to speak with someone.
The gal at the counter was pleasant and sweet as I proceeded to just unwrap one sandwich, to wich even SHE clearly knew no human would wish to consume this charcoal concoction. But she's, not in charge, so she grabs the GM.
An other woman comes out looks at my sandwich as I explain the situation then looks at me and says "Yes, you wanted the extra extra extra well done."
Stunned bemused silence as I look at her dumbfounded for a moment before clarifying what I'd said to the gentleman when I took my order. She looks at me for a moment and I can already tell she fully expects me to just take the MicKrugers and go but with all irritation on her face she punches in a new order. Leaving without another word.
I watch her go over and show another lady on the line my sandwiches before loading exclaiming that I didn't want them this way....
Sorry I'm not able to bite through stone nor want Ash in my mouth...🤷♀️ silly me.
After a brief moment the GM hands me my new bag without anything beyond a glare and I take my leave.
Getting into the car and pulling away this time as there was some strange men in the parking lot, and I just wanted to eat I peace.
You'd think that was the end but...sadly i cant say that. While my sandwiches this time where not burnt beyond consumption they where entirely wrong.
The first sandwiche didn't have bacon but had and extra sausage patty.
The second sandwich had bacon but had no egg.
The sandwich I wanted: sausage, egg,cheese, added bacon with a bit more toating.
The sandwiches I got:
- MicKrugers x2
- sausage, egg,cheese, more sausage (no bacon)
- sausage, cheese, bacon (no egg)
4 sandwiches later and I still don't get one the way I'd asked, ordered or paid for.
The cherry on top...my hasbrown was still frozen mid way.
I have no clue what is wrong with this particular location here in Rock Springs. The wait time is ungodly and unbefiting for a "Fast Food Restaurant" I rarely ever get my food before a 30min wait and it's always luke warm.
The staff (beyond a small few) are rude, and unfriendly.
And there is always something wrong when I come here. Weather it's something completely done wrong with my order, the wrong order or just forgetting the extra sauce I now have to pay for, it's always something. This place need serious retraining, that and the standards and values This company hold altogether as so far from reality it's beyond comprehension they'd care to fix anything at all.
Do yourself a favor....go to Wendy's.
Unless you want the MicKruger.
What are the regular dining hours for this McDonald's location in Rock Springs, WY?
This McDonald's in Rock Springs, WY is open for dining from 5:00 AM to 11:00 PM Monday through Thursday, Sunday, and from 5:00 AM to 10:00 PM on Friday and Saturday.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, the McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday; till midnight on Friday and Saturday.
Is delivery available from this McDonald's and what are the delivery hours?
Delivery service is available daily from 5:00 AM to 10:00 PM at this McDonald's location.
What payment options does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there any mobile apps available for ordering from this McDonald's?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store.
What additional services does this McDonald's offer?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located in Rock Springs, WY?
It is located at 1687 Sunset Dr, Rock Springs, WY 82901, USA.
Are there any nearby hotels where visitors can stay when visiting this McDonald's?
Yes, nearby hotels include Quality Inn and Holiday Inn Rock Springs, offering convenient accommodation options for visitors.
What nearby public transportation options can help me get to this McDonald's?
The Greyhound Bus Stop - Parking Lot is nearby, providing bus service that can help you reach this McDonald's location.
What other dining options are available near this McDonald's in Rock Springs?
Nearby restaurants include JoGee's Juice Bar for smoothies and vegetarian options, Wonderful House Restaurant and Siam King Thai for Asian cuisine, and Old Chicago Pizza + Taproom for pizza and pub fare.