McDonald's

3.4
1273 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2112 Westover Rd, Gillette, WY
82718, United States

Hours

Reviews

3.4
1,273 reviews
5 stars
398
4 stars
271
3 stars
268
2 stars
101
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, particularly in the drive-thru.

Customer Service

There were numerous complaints about rude staff and poor management, with some customers feeling ignored or mistreated.

Food Quality

Several reviews mentioned cold food and incorrect orders, indicating inconsistency in food preparation.

Cleanliness

While some locations were noted for cleanliness, others reported unsanitary conditions, particularly in the bathrooms and dining areas.

Mixed Experiences

Some customers had positive experiences with friendly staff and good food, but these were overshadowed by the negative feedback.
  • RE
    Reese Evenson
    5 days ago
    2.0
    I placed an online order at 12:06pm and waited in the building from 12:30 until I asked about my order at 12:55, only then was I told that they had received my order but not made it. I finally got my food at 12:57.
  • CB
    Cole B
    Jan 4, 2026
    2.0
    Like half filled large fry, lol, why are they so greedy and stingy being the biggest fast food franchise, worth billions? Kempczinski need a bigger super yacht? More millions in yearly bonus????
  • M4
    Mudbogn 47
    Dec 30, 2025
    1.0
    I literally bit into a chicken nugget (my first one from my 20 piece), and there was a rock hard piece of whatever (it felt like bone, or something else, and it was the size of a dime almost, that was under the breading). I have never gagged so badly in my life, whatever it was, I shortly after spitting it out, threw up out of horror. That’s disgusting.
  • CJ
    Chris Jones
    Dec 30, 2025
    1.0
    Had me sit at the window for 15 minutes waiting for my food the girl in the knee brace at the window just stood there doing nothing didn't even hand me my drink and then when I finally get my food I don't have a straw I'm on the interstate now with a drink I can't drink
  • JI
    Jesse Riley IV
    Dec 18, 2025
    1.0
    They are lucky I can’t rate with zero stars. Stood at the counter for every bit of 3 minutes without anyone coming to take my order…worst part is, the manager (said his name was Jose) was right there and made eye contact with me. I’d rather spend $100 somewhere else than spend $5 here! Customer service and speed had dropped drastically.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's in Gillette, WY is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery service is available every day from 5:00 AM to 10:30 PM.