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Brand Certified

Arby's

3.8
(529 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2720 S Douglas Hwy, Gillette, WY
82718, United States

Hours

Reviews

3.8
529 reviews
5 stars
208
4 stars
155
3 stars
85
2 stars
23
1 star
58

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, stale, or poorly prepared, with several mentioning that items seemed to be pre-made or sitting under heat lamps.

Service Issues

Numerous reviews highlighted rude or inattentive staff, with complaints about incorrect orders and poor customer service experiences.

Cleanliness

Several customers noted unsanitary conditions in the dining area, including dirty carpets and unpleasant odors.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value, feeling that the quality of food did not justify the cost.

Positive Staff Interactions

Despite the negative feedback, some reviews praised friendly and helpful staff, particularly in the drive-thru.
  • TJ
    Tony Johnson
    Feb 2, 2026
    5.0
    It's Arbys, what more is there to say. Ok, better than McDonald's.
  • DP
    David Phillips
    Jan 16, 2026
    1.0
    Late night passing through town so stopped here for a quick bite to eat. The door advertised as open until 10:00pm and I walked in around 9:04. The kid (Robert, according to my receipt) at the register says immediately before anything thing else, "we close in 24 minutes." I tell him "your door says 10." Kid is still rude after this. I proceed to order. We received our food, which had obviously been sitting under a heat lamp. Chicken strips were very dry and hard. Curly fries were dry and hard, and the roast beef classic was room temperature at best. Far from my normal experience at Arby's. Not only should an inspector should shut this place down, but the owner of this franchise should really consider who is representing his/her store.
  • JP
    Jenni Parish
    Oct 24, 2025
    2.0
    Went through the drive thru. Food was cold when recieved and the staff seemed clueless.
  • CH
    Crystal Huitron
    Oct 9, 2025
    2.0
    If the girl would be talking the way she does through the drive through she would understand what I was saying and she still got my order wrong
  • DM
    da man
    Oct 8, 2025
    1.0
    Ordered from Arby's the other day no more 247 cheddar roast beef and chicken sandwich they charge around 6:40 for a single chicken sandwich so what 60-cent drives 7 bucks for the chicken sandwich when it used to be 350 and then instead of a full size sandwich for $350 little steak bites five of them for five bucks Arby's is no longer affordable for my household they're not trying to earn people's patronage by giving you less food and even higher pricing so they deserve do not deserve and will not get my business anymore what an absolute rip off that's not a way to earn customers patronage and business I'll just take my business elsewhere.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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