Customers praised the food for being delicious and authentic, particularly highlighting the breakfast burritos, green chili, and homemade tortillas.
Service Issues
Several reviews mentioned inconsistent service, with some customers experiencing long wait times and inattentive staff.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some finding it inviting and clean, while others felt it lacked a genuine Mexican vibe.
Customer Experience
While many customers had positive experiences, there were notable complaints about poor customer service and incorrect orders.
Value for Money
Some customers felt the prices were reasonable for the quality of food, while others expressed dissatisfaction with portion sizes and value.
WW
WIDOWMAKER (WIDOWMAKER)
Nov 16, 2025
5.0
Some of the best tacos I’ve ever had.
DL
D LM
Nov 6, 2025
1.0
Doesn't even deserve a 1 star but it won't let me give it a 0 star place sucks and manager is a stupid manager who can't take an order so he blames cooks for his mistakes! I'd rather eat at Taco Bell, Taco Johns or Rudolfo's than here ever again . This place has gone down down down hill! Wish the Family Kitchen was still here they put this place to shame! Not a single good Mexican restaurant in this town! But this one is the bottom of the barrel! Rawlins or New Mexico or home cooking is only good place that make decent food. Too bad 2 of the best Mexican restaurant closed in Rawlins but there is still 1 in Sinclair better than any of these dives! If your ever in Rawlins stop in Sinclair Su Casa! You'd know then this place is garbage!!!!!
BM
Brandon Mayfield
Nov 1, 2025
5.0
Hard to find fresh tortillas. Breakfast great.
BM
Brittany Morehouse
Oct 23, 2025
5.0
This is a wonderful place the people here are lovely and the food is fantastic I'm blown away everytime!!
Get a horchata with your food it's so worth it
Thank you guys for a wonderful experience every time!!
HG
Happy Girl
Oct 16, 2025
5.0
I'm new to town and moved from San Diego. I was really wanting some authentic Mexican food. The food and restaurant was very good. I wish the amount of beans was a little more, it was scrimpy. The only reason I gave a 4 star on service was because I had to wait for a long time for a soda refill, and eventually asked for one. I'm excited to go back soon. YUM
What are the dining room hours for Tortilla Factory?
The dining room is open Monday to Friday from 11:00 am to 7:00 pm and on Saturday from 8:00 am to 7:00 pm. It is closed on Sundays.
What are the regular operating hours for Tortilla Factory?
Tortilla Factory is open from 6:00 am to 7:30 pm Monday through Saturday and is closed on Sundays.
Where is Tortilla Factory located?
Tortilla Factory is located at 2706 S Greeley Hwy, Cheyenne, WY 82007-3666, USA.
What type of cuisine does Tortilla Factory offer?
Tortilla Factory specializes in Mexican cuisine, including breakfast, appetizers, and meals.
Does Tortilla Factory serve breakfast and dinner?
Yes, Tortilla Factory serves breakfast, lunch, and dinner.
What payment options are accepted at Tortilla Factory?
Tortilla Factory accepts American Express, Cash, Discover, MasterCard, and Visa.
Does Tortilla Factory have accommodations for children and accessibility?
Yes, Tortilla Factory has a children's menu, wheelchair accessible entrance and restroom, and high chairs available.
Is alcohol served at Tortilla Factory?
Yes, Tortilla Factory serves alcohol, including beer.
What nearby automotive services are available around Tortilla Factory?
Nearby you can find Mr. Diesel, Mr Diesel & Auto Repair, All About Truck and Trailer Repair, Bowers Outlaw Automotive, J K Cycles, Express Towing and Recovery, and Interstate Towing, all offering various automotive repair and towing services.
What are some nearby community or recreational places near Tortilla Factory?
Nearby, you can visit the WYCO Baseball Academy for sports activities or the Green Faith Ministry Collective for community services. Additionally, AAA Mobile Home Park offers camping facilities if you're visiting the area.
Are there any nearby real estate or housing services near Tortilla Factory?
Yes, nearby are Clayton Homes, Clayton Homes of Cheyenne, and Vagabond Realty, all offering real estate and mobile home services.