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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
Numerous reviews mentioned cold or poorly prepared food, with complaints about portion sizes and overall quality declining.
Wait Times
Several customers expressed frustration with long wait times for food, both in-store and at the drive-thru.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting dirty conditions and others finding the location clean.
JL
Jeff Lehman
Nov 6, 2025
1.0
Got a big mac today 11-6-25 around 315 pm. There was a tad of sauce and that's it . 85 percent of the big Mac was plain. This is uncalled for especially for the prices we are paying.
PV
Pf Viola
Oct 29, 2025
1.0
I had a problem with my order. I had to wait an unusually long time. Told the manager. Still was completely blown off..
SW
Sk Weller
Oct 23, 2025
2.0
Order a mcdouble meal with no cheese and no mustard and got a bunch of onions almost uneatable
PP
Philo
Oct 15, 2025
1.0
3 slices of cold cheese. 2/3 of patty cooked. Yum...10/15/2025