Jimmy John's

3.9
354 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3306 McCann Ave, Cheyenne, WY
82001, United States

Hours

Reviews

3.9
354 reviews
5 stars
174
4 stars
82
3 stars
33
2 stars
23
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude interactions and order mistakes.

Speed of Service

While many customers appreciate the fast service, there are numerous complaints about slow delivery times and long waits in the drive-thru.

Food Quality

The quality of food is inconsistent, with some customers enjoying the sandwiches and others noting issues like cold meat and incorrect orders.

Cleanliness

The restaurant is generally noted for being clean, but there are isolated reports of unsanitary practices by staff.
  • SM
    Steven Marques
    Oct 30, 2025
    3.0
    It ok for a fast food restaurant.
  • RW
    Richard E Weinbender
    Sep 11, 2025
    5.0
    It was quite a d awesome staff, very friendly and outgoing, had a great experience 👍.
  • EB
    Ex Blue
    Jul 18, 2025
    5.0
    This is one of the BEST Jimmy John’s in the country for 3 main reasons. 1: consider the size of the town and limited people that are able to work at one time, STILL are nicer, faster, and overall more consistent compared to similar sandwich shops and EVEN major fast food places in town (the local Taco Bell’s are INABLE to want to take inshop orders to prioritize drive thru) 2: despite mess ups that do happen (no one is perfect and accidents happen) they are able to handle it in a professional manor. IF PEOPLE LEAVE A BAD REVIEW ON THIS STORE
 90% OF THE TIME ITS BECAUSE THEY CANT HANDLE THEIR OWN ACCOUNTABILITY FROM A MISTAKE THEY MADE. Refunds, free sub cards, and overall friendly service are the reasons why people keep coming back and why I will CONTINUE to eat here! 3: The staff is constantly changing, but the upper management has stayed the same and has been able to train well rounded employees and keep the store consistent, even if they are short staffed or slammed from multiple orders. To conclude, this is one of the best choices to eat at in town because of overall speediness compared to other food chains, the respectful and polite staff able to solve issues even if it was the customers inability to realize that that everyone makes mistakes, and finally the most consistent and enthusiastic place to eat a sandwich at on any day of the week and any time. I hope you consider giving them a try, and thank you for reading this far. Love the jimmy😍😍
  • JC
    Jathanial Cisco
    Jul 18, 2025
    1.0
    Bought an order for delivery. Brought me said order. Missing a whole meal. But yet won’t even bring me what I actually ordered. Just refunded me. LMFAO YALL SUCK