Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.9
396 reviews
5 stars
190
4 stars
99
3 stars
30
2 stars
22
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the sandwiches for being fresh and delicious, though some noted inconsistencies in portion sizes and preparation.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and helpful, others were reported as rude or unprofessional.
Service Speed
Many customers appreciated the fast service, but there were several complaints about long wait times, especially for delivery.
Cleanliness
The restaurant was frequently noted as clean, with well-maintained dining areas and bathrooms.
Order Accuracy
There were multiple reports of incorrect orders and issues with customization requests, leading to customer frustration.
- GRGlenn RobertsonNov 13, 20255.0Always Reliable, Always Delicious I’ve had consistently great experiences at Jimmy John’s. The sandwiches are always fresh and delicious, and it’s one of my go-to spots when I need a quick, tasty meal. On the rare occasion there’s ever a mistake with an order, the team fixes it right away, with no hassle and no attitude. Their customer service is as reliable as their food, and I really appreciate that. Definitely a solid choice every time!
- JWJ Wayner-dudeOct 10, 20251.0The counter person was very , very rude today... he was a different gentleman that I have been used to dealing with (I live around corner and frequent this location) he was straight up rude and obstinate... I will will no longer eat at this location...
- TDTen DiezSep 13, 20255.0The kindest people I met today in Cheyenne. The food was good, nice vibes, the best part… the employees at this location. I want to come back! No pictures… I was hungry!
- JBjaya brownSep 8, 20251.0Went for lunch break, some guy in front of us was ordering 6 sammys, had the line all the way to the back of store. Noticed there was another register. Not sure why no one hopped on to cut the line down n take orders. Ordered our sandwiches fairly quick. Ended up waiting 30 minutes after waiting 10 to order. They "lost our ticket" we watched him clip it so not sure how that happened. everyone behind us who had waited even longer got theirs before ours. Terrible terrible terrible service. I'm not sure how you see 2 people waiting for 2 simple sandwiches and don't think to check up or ask what ones we had or if we even got ours Imao. As we’re sitting right in front of the registers. I’m really not sure why it would take 40 whole minutes in total to order 2 sandwiches and receive them. Just god awful.
- FSFranki SanchezAug 23, 20255.0First time going to jimmy John’s. Bought the beef cheddar with horse radish. Sandwich was hot, toasty, savory, meat was tender. First bite was an explosion of flavors! Definitely coming back for that sandwich 😈. Service was great communicated with me as soon as I walked in to let me know that there working on my order. Place was clean, quiet! Def coming back!