Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
1,284 reviews
5 stars
525
4 stars
326
3 stars
183
2 stars
68
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and disrespectful behavior.
Food Quality
Numerous reviews mentioned issues with food quality, including cold items, incorrect orders, and concerns about hygiene.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and concerns about food handling.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and noted enjoyable food experiences.
EH
Eric Harms
1 day ago
5.0
Otis was very helpful and made me feel appreciated as a customer.
VL
Vicki Love
Jan 20, 2026
5.0
Such a wonderful place
JM
jim morrison
Jan 18, 2026
1.0
Hope you're not in a rush since they can only handle one customer start to finish at a time. But don't worry what they lack in speed they make up for by putting a double amount of condiments except for the cheese on my son's plain cheeseburger.
AA
Ashley
Jan 9, 2026
1.0
Haven't ordered from here in over a year, so got it today. My entire family got food poisoning!! Shut it down already
RS
Ryan Smith
Jan 2, 2026
1.0
I found a bug in my food a few days ago. When I went to show them they told me they'll not remake they lost me as a customer. The manger was very rude disrespectful never again I well not go back
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Cheyenne serve?
They offer classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill at 1038 E Pershing?
The business is open daily from 10:00 AM to 11:00 PM.
Does this Dairy Queen location offer a drive-thru service?
Yes, they have a drive-thru service available for customer convenience.
Is the Dairy Queen Grill & Chill in Cheyenne family-friendly and accessible?
Yes, it is family-friendly with amenities like high chairs, wheelchair accessibility, and kid-friendly menu items.
Can I order Dairy Queen’s food and treats online for pickup?
Yes, you can place a pickup order online through their official order link.
Does this Dairy Queen location provide free WiFi?
Yes, free WiFi is available for customers at this location.
Are there outdoor seating options at Dairy Queen Grill & Chill in Cheyenne?
Yes, outdoor seating is available for guests to enjoy their meals.
What nearby places can I visit before or after enjoying a meal at Dairy Queen?
Customers can visit nearby spots such as Ziggi's Coffee for a relaxing café experience, Drew's Barbershop for grooming services, or Four Winds Liquor & Lounge for a drink.
Is there a children's dental clinic nearby where families visiting Dairy Queen can take their kids?
Yes, First Steps Pediatric Dentistry and East Pershing Dental are nearby childcare and dental options.
How can nearby transit or services help me find or visit Dairy Queen at 1038 E Pershing?
Nearby landmarks like the Dairy Queen itself and establishments such as Sinclair gas station and Pizza Time provide familiar points of reference to easily locate Dairy Queen Grill & Chill.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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