Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
1,268 reviews
5 stars
519
4 stars
328
3 stars
182
2 stars
66
1 star
173
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of orders being taken incorrectly or not at all.
Food Quality
Numerous reviews mentioned poor food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, including dirty floors and unsanitary food handling practices.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Management Issues
There were multiple mentions of poor management and staffing problems, leading to a decline in service and food quality.
- SSSammi Stewart1 day ago1.0Went thru the drive thru at 11.. looked to make sure they were open on google because their open sign was off. We get to the speaker and the dude is rude as hell. I understand it’s Sunday but that doesn’t give you the right to be rude and throw people an attitude.
- KTKevin Tanner2 days ago5.0Just had an encounter where my order for a special occasion was not prepared. I have been in the customer service industry most of my life and it really has become a thing of the past. I hope this review finds people well as I was very satisfied with the managers resolution. I really feel like this person takes the idea of treating people the way they would like to be treated.
- RCRiayn CoolbaughNov 17, 20251.0If I could leave no stars I would, I'm a door dasher showed up for an order at 10:16 and the door dash order was ONLY 3 BLIZZARDS, they told us it was ready and to pull around we pull around, the guy at the window asks who they're for and laughs and walks away obviously they weren't done and it's 11:02 and they still aren't done with the blizzards, and obviously the two men that were working tonight don't want to be there nor want to work. Hoping the owners see this or the managers and get these two out of here because they are making your company look absolutely horrible.
- SBSarah BoyntonNov 7, 20251.0This is the worst DQ I've ever been to. My large shake, which they messed up and made a small, took 10 minutes to make and it was the only thing I ordered. The car in front of me took 10 minutes. The car behind me didn't even get their order taken until I'd been waiting at least 5 minutes. The kid taking my order argued with me and didn't even get my order right. I'd speak to the manager but they obviously don't care. Don't waste your time or your money.
- SSStephanie SterlingOct 26, 20251.0I just had the worst experience at our Dairy Queen. It began last night when they failed to give me my bank card with the receipt. I called to make sure they had it, indeed they did...whew. So now I need to retrieve my card, should be an easy thing to do, right? The person at the register goes to get the manager, so far so good. The manager just asked for the name on the card, since she wasn't asking for my ID to verify, I left out my middle intial when I gave her my name...still no request. I pointed out that is unacceptable to not require id for such a situation (which according to the manager happens often). I mentioned that I have had the drive thru person walk away from the drive thru window twice. The manager decides to argue and defend employees who clearly made mistakes. I said it would be nice to get an apology for having been put through the hassle. I let her know I'm an amputee and some reassurance this poor practice would be handled. Nothing but a rude attitude, no apology, and had the nerve to tell me to hurry up and leave (learning to walk on my prosthesis), my friend who was with me on both occasions, said she is going as fast as she can, she's learning. All of this in front of a dining room full of families!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Cheyenne serve?
They offer classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill at 1038 E Pershing?
The business is open daily from 10:00 AM to 11:00 PM.
Does this Dairy Queen location offer a drive-thru service?
Yes, they have a drive-thru service available for customer convenience.
Is the Dairy Queen Grill & Chill in Cheyenne family-friendly and accessible?
Yes, it is family-friendly with amenities like high chairs, wheelchair accessibility, and kid-friendly menu items.
Can I order Dairy Queen’s food and treats online for pickup?
Yes, you can place a pickup order online through their official order link.
Does this Dairy Queen location provide free WiFi?
Yes, free WiFi is available for customers at this location.
Are there outdoor seating options at Dairy Queen Grill & Chill in Cheyenne?
Yes, outdoor seating is available for guests to enjoy their meals.
What nearby places can I visit before or after enjoying a meal at Dairy Queen?
Customers can visit nearby spots such as Ziggi's Coffee for a relaxing café experience, Drew's Barbershop for grooming services, or Four Winds Liquor & Lounge for a drink.
Is there a children's dental clinic nearby where families visiting Dairy Queen can take their kids?
Yes, First Steps Pediatric Dentistry and East Pershing Dental are nearby childcare and dental options.
How can nearby transit or services help me find or visit Dairy Queen at 1038 E Pershing?
Nearby landmarks like the Dairy Queen itself and establishments such as Sinclair gas station and Pizza Time provide familiar points of reference to easily locate Dairy Queen Grill & Chill.