MS
Mauricio Soto
Mar 6, 2026
First of all, I have never been treated this poorly by a food establishment in my life. The level of unprofessionalism I experienced was honestly shocking.
I placed a DoorDash order for a sandwich, Coke, chips, and cookies. When my order arrived, the cookies were wrong and there was no Coke or chips included at all. I called the store, and the night shift manager with pink hair told me I would have to bring the order in for them to fix it. Mind you, I had already paid a delivery fee to have the food brought to my house, but instead of simply correcting their mistake, they made me go out of my way and drive there myself.
When I arrived, she insisted on seeing the sandwich first, as if she thought I was lying. After looking at it, it turned out I was right about the issues, yet she still tried to argue with me. She claimed some of the order buttons must not have been pressed correctly, but that still doesn’t explain why my Coke and chips were missing or why I received the wrong cookies.
When I asked where my Coke was, she actually looked at the receipt like I was making it up and said it wasn’t on there. I had to physically point to the line where it clearly said Coke. Only then did she acknowledge it, and even then she was extremely rude about it.
On top of that, she tried to make me pay again for a bag of chips that I had already purchased online. Then when I simply switched the cookies to the correct ones I originally ordered, she ran outside chasing after me and accused me of stealing. It was completely unnecessary and incredibly disrespectful. I explained that I was only correcting the cookies to what I had actually paid for, but she continued talking very disrespectfully to me.
This was one of the most frustrating and unprofessional experiences I’ve ever had with a restaurant. I will never come back here again, and management seriously needs to reevaluate who they have representing their business.
Over a sandwich wow. We all know you ain’t making nearly enough to chase someone out the store accusing them of stealing 2.99 cookies. Get a life and learn how to make a sandwich.