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Chipotle Mexican Grill

2.4
(185 reviews)

About

Mexican Restaurant
Chipotle Fairmont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
246 Middletown Loop, White Hall, WV
26554, United States

Hours

Reviews

2.4
185 reviews
5 stars
50
4 stars
9
3 stars
6
2 stars
14
1 star
106

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported that portion sizes were smaller than expected, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food areas.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and frequent mistakes with orders.

Ingredient Availability

Customers consistently noted that the location was often out of key ingredients, affecting their dining experience.

Management Concerns

Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
  • DZ
    Denys Zhytaryuk
    6 days ago
    1.0
    Worst chipotle i ever been. Nasty. They out of cheese out of chicken out of guacamole)))))
  • MR
    Maurese Richardson
    Feb 20, 2026
    2.0
    I am being very generous by giving Chipotle two stars. My fiancé and I eat here at least once every three weeks, and up until now, our experiences have been consistently positive. The food is usually fresh, hot, and well-prepared, which is why we continue to return. However, today was completely unacceptable. While eating my bowl, I discovered a long blonde hair in the food. I had already eaten a portion of the meal before noticing it. Neither I nor my fiancé have blonde hair. The discovery immediately made me sick to my stomach, and I ended up throwing the entire bowl away. This is extremely unsanitary and should not happen in a food establishment. Proper PPE is supposed to include gloves, aprons, uniforms, and appropriate hair restraints. Incidents like this strongly suggest that hair containment protocols are not being properly enforced. Employees preparing food should be wearing hairnets to prevent contamination. Customers work hard for their money, and it is unacceptable to pay for food that ends up in the trash due to preventable hygiene issues. I hope management takes this matter seriously and ensures stricter adherence to sanitation standards moving forward
  • AR
    Andrea Richmond
    Feb 9, 2026
    5.0
    Yumm! Fresh, friendly, fast. Thank you for the late night meal. We'll be back.
  • SE
    Shawn Damon (eSBoi)
    Feb 9, 2026
    1.0
    Should have looked at the reviews before ordering, placed an online order was there within 10 mins of placement. They forgot the chips but had the dip? Thought that was the only issue no the entire bowl was cold, there was 3 strands of lettuce in the bowl and more cheese then everything else combined, forgot the salsa in the bowl and btw by cold I mean like frozen like come on guys I understand forgetting something I understand slightly uneven portions but I’m paying 17$ for a bowl and chips which for the same price could get WAY better and WAY more at one of the local Mexican restaurants. Then to top it off they were dead ok and the person at the service window just kinda threw my bag at me like she was in a rush. Then when I call to basically complain I get told “well um you gotta get approved for a refund or we can give you free food on the app” I’ve had a issue before with some places and honestly they refund and usually provide a free meal and apologize. Naw they act like you are some idiot. That call for support is why I am leaving my first negative review ever that is uncalled for same with cold food for 17$
  • VV
    Vincent Valenson
    Feb 4, 2026
    4.0
    Staff are great and as long as trucks arrive with their shipments food tastes great and great portions.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in White Hall offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in White Hall?

Chipotle Mexican Grill in White Hall is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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