Chipotle Mexican Grill

2.4
180 reviews
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About

Mexican Restaurant
Chipotle Fairmont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
246 Middletown Loop, White Hall, WV
26554, United States

Hours

Reviews

2.4
180 reviews
5 stars
49
4 stars
8
3 stars
7
2 stars
13
1 star
103

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Multiple customers reported that portion sizes were significantly smaller than expected, leading to dissatisfaction.

Cleanliness

Many reviews highlighted issues with cleanliness, including dirty tables, sticky surfaces, and unsanitary food handling practices.

Service Quality

Customers frequently mentioned poor service, including rude staff, long wait times, and incorrect orders.

Ingredient Availability

Numerous reviews noted that the location was often out of key ingredients, leading to incomplete orders and frustration.

Management Issues

Several customers expressed concerns about management's lack of responsiveness to complaints and overall poor management practices.
  • CJ
    Chad Jacobson
    Dec 27, 2025
    1.0
    By far the worst Chipotle I have ever eaten at. Burrito was legit half the size of what I get at every location I've ever been to other than this one.
  • BB
    Burgundy
    Dec 21, 2025
    5.0
    The guy with the mimikyu tattoos has a great taste in music and amazing customer service
  • SB
    Sammy B
    Dec 15, 2025
    5.0
    The staff did an amazing job with what they had. They were understaffed and still rolling the orders out efficiently. I had to take a star off because Coming from California, the portions they give you here is alot better than any other location I have ever been to that have started skimping on the protein. Ill come back here again on my next visit.
  • JS
    Jacob Smathers
    Dec 11, 2025
    1.0
    I would bypass this one and go to Morgantown. Portions are half what other locations offer. And service area not as clean as other branches.
  • SS
    Swagger
    Dec 10, 2025
    1.0
    Brown rice was undercooked and Soak the rice in lemon juice, taste rock solid and horrible!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in White Hall offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill in White Hall?

Chipotle Mexican Grill in White Hall is open every day from 10:45 AM to 11:00 PM.