Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
747 reviews
5 stars
280
4 stars
188
3 stars
143
2 stars
39
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Many customers reported issues with food quality, including cold, stale, or incorrect items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and improper food handling.
Positive Experiences
Despite the negative feedback, some customers praised friendly service and enjoyed specific menu items like the Frosty and chili.
- KKkevinDec 17, 20251.0miserable night drive thru , I’m sorry I hope you heal and spread love ❤️ no shade
- BKBenjamin KimpelNov 14, 20252.0Sloppy sloppy sandwich didnt eat it. It looked like someone made it with their eyes closed.
- PVPeter ValkNov 7, 20255.0Adrienne is a great customer server. I had a great chicken sandwich.
- COcarlie oberdickNov 1, 20251.0was rushing us and cutting off us ordering to ask if that was all and she was wasn’t listening because she forgot to give us half of our order horrible customer service all around will not be coming back
- HHHannah HolbertOct 27, 20251.0THIS PLACE SUCKS! I waited for over 15 minutes at the counter with 5 people at a minimum in the kitchen. No one ever came to take my order. The woman before me also had to wait FOREVER. They just kept looking at me and not a soul was in the drive thru or anything.
Frequently Asked Questions About Wendy's
Is Elm Grove Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 6:30 AM to midnight, and on weekends from 7:00 AM to midnight.
Does the Wendy's at 12 Elm Grove Crossing Mall serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app available on the Apple App Store or at order.wendys.com.
Does this Wendy's location offer dine-in, takeout, delivery, and drive-thru services?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery services where available.
How can I contact the Elm Grove Wendy's for questions or feedback?
You can call (304) 243-0156, use the Live Chat on the Wendy's contact page, or complete the Customer Satisfaction Survey referencing your receipt details.
Where is this Wendy's located and what is the dress code?
This Wendy's is located at 12 Elm Grove Crossing Mall, Wheeling, WV 26003, and the dress code is casual.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can visit Super 8 by Wyndham Wheeling WV hotel, Patsy’s Pizza Elm Grove restaurant, or relax at His & Her Nails Spa and Beauty Spa after your meal.
Are there convenient nearby transit or service locations close to Wendy's?
Yes, nearby convenient locations include Marathon Gas and BP gas stations, as well as BFS Foods convenience store, which are useful for fueling or quick shopping.
What other local dining options are near this Wendy's?
Other nearby dining options include Subway sandwich shop and Hoss' Steak & Sea steakhouse, providing variety for your dining choices in the area.