Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
744 reviews
5 stars
278
4 stars
188
3 stars
143
2 stars
39
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and improper food handling.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items like the Frosty and chili.
Management Concerns
Multiple reviews indicated a lack of effective management, with calls for better training and oversight of staff.
- BKBenjamin KimpelNov 14, 20252.0Sloppy sloppy sandwich didnt eat it. It looked like someone made it with their eyes closed.
- PVPeter ValkNov 7, 20255.0Adrienne is a great customer server. I had a great chicken sandwich.
- JRJade RyniawecNov 2, 20255.0Their so nice
- COcarlie oberdickNov 1, 20251.0was rushing us and cutting off us ordering to ask if that was all and she was wasn’t listening because she forgot to give us half of our order horrible customer service all around will not be coming back
- HHHannah HolbertOct 27, 20251.0THIS PLACE SUCKS! I waited for over 15 minutes at the counter with 5 people at a minimum in the kitchen. No one ever came to take my order. The woman before me also had to wait FOREVER. They just kept looking at me and not a soul was in the drive thru or anything.
Frequently Asked Questions About Wendy's
Is Elm Grove Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Wheeling, WV?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Wheeling, WV into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (304) 243-0156.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Elm Grove Wendy’s serve breakfast?
Yes, this Wendy’s location in Wheeling, WV serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open Monday to Friday from 6:30 AM to midnight, and on weekends from 7:00 AM to midnight.
Does the Wendy's at 12 Elm Grove Crossing Mall serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app available on the Apple App Store or at order.wendys.com.
Does this Wendy's location offer dine-in, takeout, delivery, and drive-thru services?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery services where available.
How can I contact the Elm Grove Wendy's for questions or feedback?
You can call (304) 243-0156, use the Live Chat on the Wendy's contact page, or complete the Customer Satisfaction Survey referencing your receipt details.
Where is this Wendy's located and what is the dress code?
This Wendy's is located at 12 Elm Grove Crossing Mall, Wheeling, WV 26003, and the dress code is casual.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can visit Super 8 by Wyndham Wheeling WV hotel, Patsy’s Pizza Elm Grove restaurant, or relax at His & Her Nails Spa and Beauty Spa after your meal.
Are there convenient nearby transit or service locations close to Wendy's?
Yes, nearby convenient locations include Marathon Gas and BP gas stations, as well as BFS Foods convenience store, which are useful for fueling or quick shopping.
What other local dining options are near this Wendy's?
Other nearby dining options include Subway sandwich shop and Hoss' Steak & Sea steakhouse, providing variety for your dining choices in the area.