Dairy Queen Grill & Chill

3.5
506 reviews
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Business Details

1101 Commerce St, Wellsburg, WV
26070-1533, United States
(304) 737-3682
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1101 Commerce St, Wellsburg, WV
26070-1533, United States

Hours

Reviews

3.5
506 reviews
5 stars
195
4 stars
99
3 stars
70
2 stars
27
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times in the drive-thru, with some waiting over 30 minutes without receiving service.

Food Quality

Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and unsanitary conditions.

Staff Attitude

Several customers noted rude or dismissive behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and unkempt dining areas.

Mixed Experiences

While some customers praised the food and service, many others expressed disappointment, indicating a decline in overall performance.
  • CP
    C. M. Pruitt
    Oct 12, 2025
    5.0
    Ice cream was not as firm as I prefer but was good.
  • TB
    Thomas Burch
    Sep 17, 2025
    1.0
    2nd time issue with the service here. Both involved no response when pulling into the drive-thru. The 1st time, weeks ago, we waited for about 5 minutes at the speaker. Decided to leave and go to Wendys for a frosty. Last night, we went to the speaker and no response. I made sure to say "Hello" several times into the speaker. Waited 5 minutes, simply pulled around and told the lady at the window my order. The unusual thing was, when I pulled up, she asked me if someone had taken my order yet. This indicated to me that she was aware that customers are being left at the speaker. I didn't see where any of the 3 employees even had a headset on. Food was normal DQ food. Nobody was rude or anything like that. Total time for this, so called, fast food was 15 minutes
  • BP
    Briana Pyeritz
    Sep 2, 2025
    5.0
    What a great group of workers tonight, all so happy, great atmosphere. Thanks for being so sweet to my son!
  • DC
    Daphne Corona
    Aug 22, 2025
    1.0
    Worst Dairy Queen anywhere. Our chicken basket included 4 tiny, hard as rocks chicken strips, 7 french fries and a gravy cup in which the gravy barely covered the bottom of the cup. We will never spend another penny here.
  • SM
    Sharon McFadden
    Aug 5, 2025
    1.0
    My experience at the Dairy Queen in Wellsburg WV was sickening It is unsanitary . The employees are rude dismissive & disrespectful especially the general manager Asha. Do not eat there & do not take your children.Unless you want hair in your food. I am going to post a couple of photos of what was in my onion rings yesterday on 8-4-2025 Buyers Be Ware Tap on the photo to get the full experience that I had. .
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Wellsburg, WV?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.

What types of food and treats can I find at Dairy Queen Grill & Chill?

You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes.