Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
2710 Grand Central Ave, Vienna, WV
26105-1355, United States
Hours
Reviews
3.6
463 reviews
5 stars
181
4 stars
112
3 stars
58
2 stars
31
1 star
81
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and unhelpful staff, leading to dissatisfaction.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions, including dirty counters and a roach problem.
Food Quality
While some customers enjoyed the food, others complained about incorrect orders and poor food preparation.
Positive Staff Interactions
Despite the issues, several reviews praised individual staff members for their friendliness and helpfulness.
- DTDeku TsuyuJan 5, 20261.0Every time I go through the drive-thru, I pay then they make me pull away from the drive-thru and park in a nearby parking space, telling me “We’ll bring you your food shortly.” This is unacceptable service. I understand it’s to get drive-thru times down, but there should be no excuse why you must make the customer leave the window before they are handed their food. If you want your times down, then work harder. This happens to every single car that drives through, it infuriates all of us. On another note, my order was wrong, after i’ve waited 15 minutes for it. The same exact situation happened to the customer before me who had to wait for theirs, just to have to leave their car and walk inside the store to complain. The fast food is not fast, it is not accurate, and we are met with terrible customer service.
- AGAshley GreeneDec 16, 20251.0Drove 30 minutes specifically to grab DQ. Was 8pm when I arrived, voicemail says they close at 9:30 pm, google says they close at 9pm, someone answered the phone and said they close at 8pm. Hope they fix their hours.
- PDPenny DotyNov 20, 20255.0I had a bad experience, but the General Manager was absolutely amazing, very apologetic, and kind and cared..People please give this store another chance, he's trying so hard, thank you. He takes care of problems, he does , he listens.
- ALAri Linee'Nov 2, 20251.0Went through the drive thru here and all of the lights were turned off even though they were hours from closing. There were no cars in the drive thru because the place looked closed and they were conveniently “out” of everything I tried to order. The kids working were also quite rude. Definitely will NOT be visiting this location again.
- OBOutback BobOct 19, 20255.0The staff were friendly and polite, food was well prepared
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, fries, Blizzards, Chicken Strip Baskets, and Grillburgers.
Where is Dairy Queen Grill & Chill located?
It is located at 2710 Grand Central Ave, Vienna, WV 26105-1355, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Open from 10:30 AM to 9:00 PM Monday through Saturday, and 11:00 AM to 9:00 PM on Sundays.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the restaurant has both drive-thru and outdoor seating available.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, it is family-friendly and welcomes children, making it a great option for kids and families.
How can I order food from Dairy Queen Grill & Chill?
You can order food online via their pickup order website or download their app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill have a presence on social media?
Yes, you can find them on Facebook at https://www.facebook.com/dairyqueen/ and on Twitter @DairyQueen.
What nearby restaurants can I visit in Vienna before or after enjoying Dairy Queen's treats?
Nearby dining options include Hardee's / Red Burrito for American and fast food, The Bodega for cafe-style dining, and Meals for Moms for restaurant fare.
What local attractions are near Dairy Queen Grill & Chill for a family outing?
Mcdonough Nature Refuge is nearby, providing a natural spot for outdoor activities and a great place for families to visit before or after dining.
Are there any nearby service centers or shops that I can visit along with Dairy Queen Grill & Chill?
Yes, nearby you will find Parkersburg Veterinary Hospital, Tangles Beauty Bar, Fox's Floral & Gifts, and Wash N Go laundromat among others, which might be convenient to visit along with Dairy Queen.