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Dairy Queen Grill & Chill

3.6
(463 reviews)

Business Details

2710 Grand Central Ave, Vienna, WV
26105-1355, United States
(304) 295-7609
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2710 Grand Central Ave, Vienna, WV
26105-1355, United States

Hours

Reviews

3.6
463 reviews
5 stars
181
4 stars
112
3 stars
58
2 stars
31
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service, particularly in the drive-thru.

Cleanliness Concerns

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty counters and a roach problem.

Mixed Food Quality

While some customers enjoyed the food, others complained about incorrect orders and food not being prepared properly.

Positive Staff Interactions

Despite the issues, several customers praised individual staff members for their friendliness and helpfulness.
  • DT
    Deku Tsuyu
    Jan 5, 2026
    1.0
    Every time I go through the drive-thru, I pay then they make me pull away from the drive-thru and park in a nearby parking space, telling me “We’ll bring you your food shortly.” This is unacceptable service. I understand it’s to get drive-thru times down, but there should be no excuse why you must make the customer leave the window before they are handed their food. If you want your times down, then work harder. This happens to every single car that drives through, it infuriates all of us. On another note, my order was wrong, after i’ve waited 15 minutes for it. The same exact situation happened to the customer before me who had to wait for theirs, just to have to leave their car and walk inside the store to complain. The fast food is not fast, it is not accurate, and we are met with terrible customer service.
  • AG
    Ashley Greene
    Dec 16, 2025
    1.0
    Drove 30 minutes specifically to grab DQ. Was 8pm when I arrived, voicemail says they close at 9:30 pm, google says they close at 9pm, someone answered the phone and said they close at 8pm. Hope they fix their hours.
  • PD
    Penny Doty
    Nov 20, 2025
    5.0
    I had a bad experience, but the General Manager was absolutely amazing, very apologetic, and kind and cared..People please give this store another chance, he's trying so hard, thank you. He takes care of problems, he does , he listens.
  • AL
    Ari Linee'
    Nov 2, 2025
    1.0
    Went through the drive thru here and all of the lights were turned off even though they were hours from closing. There were no cars in the drive thru because the place looked closed and they were conveniently “out” of everything I tried to order. The kids working were also quite rude. Definitely will NOT be visiting this location again.
  • OB
    Outback Bob
    Oct 19, 2025
    5.0
    The staff were friendly and polite, food was well prepared

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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