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Brand Certified

Chipotle Mexican Grill

3.7
(211 reviews)

About

Mexican Restaurant
Chipotle Vienna Parkersburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
615 Grand Central Ave, Vienna, WV
26105, United States

Hours

Reviews

3.7
211 reviews
5 stars
102
4 stars
28
3 stars
26
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, cold meat, and stale chips.

Portion Sizes

Many reviews mentioned that portion sizes were inconsistent and often smaller than expected, leading to dissatisfaction.

Service Experience

While some customers praised friendly service, others reported rude staff and poor handling of orders, contributing to a negative experience.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and food preparation areas, affecting overall customer satisfaction.

Pricing Concerns

Customers expressed that the prices were high relative to the portion sizes and quality of food, leading to perceptions of being overpriced.
  • HS
    Heather Stimmel
    Feb 2, 2026
    3.0
    Chicken is way, too spicy🥵 They should have it without the spice for those who can't eat overly spiced food. Also, went the other day & the white rice upfront was hard! The manager informed me that the rice in the back was better, so she gave me that. What struck me as odd was, they continued to serve the hard rice to other customers?!
  • AC
    Angela Charlton
    Dec 18, 2025
    1.0
    Cold meat, rice isn’t cooked fully, Iv only been here twice and probably won’t be back.
  • KK
    kevin
    Dec 3, 2025
    2.0
    When you go in there, the staff is really nice but this food makes another food like why is there veggies in the queso and sour cream and chicken in the pork and vice versa but I’m super hungry I don’t care I eat anything but then I got my food. The portions were kind of skimpy. I still didn’t care. It’s just when I chew the rice. It shouldn’t feel like rice crispies or rock candy so basically smaller than average portions, crunchy rice and cold meat
  • SP
    Samantha Plum
    Nov 18, 2025
    4.0
    Food was small portion and delicious but rice was a bit hard.
  • NS
    nicole sutton
    Oct 21, 2025
    2.0
    Do you like to have mediocre food with a deluxe side of irritating and obviously inconveniencing the employees with your existence? Look no further than right here. I have tried for over 2 years to give this place a chance to no avail. It started with minor stuff like being told that I didn't know how to use the app (I had ordered online) and that I was not going to be given a drink at the window, I needed to come in. Just a bad day right? Nope. Forgot my Paid order of chips. I called, no answer, my coworker also had an order, she could explain and grab them right? you would of thought that she was holding up fort Knox. Go in, maybe they are just annoyed by online orders.. get treated like you are impeding on some intricate heart surgery they are preforming, and God forbid if you get queso or guac, the entire zip code will know to make sure that profits are turned and you are out of their way. I sat in line another time for 10 minutes and when it was my turn, they told me "we thought you weren't coming" I was sitting there the whole time. But today, as I sat right at the window for pick up, pondering my own existence, because there I sat for over 7 minutes as I was 1 foot from my food and 3 feet and 5 feet from "busy" workers, who finally took time out of the operation to ask if I was (insert whatever names here) and when I corrected him, he was of course flippant in response, because whatever I was there for wasn't possibly valid to stop them from what they were being programmed to do. So farewell Chipotle, I will never interfere in your day with my money again. I hope one day a place with at least one smiling place is in the spot. You poor miserable souls.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Vienna Parkersburg offer?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for Chipotle Mexican Grill in Vienna Parkersburg?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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