Chipotle Mexican Grill

3.7
206 reviews
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About

Mexican Restaurant
Chipotle Vienna Parkersburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
615 Grand Central Ave, Vienna, WV
26105, United States

Hours

Reviews

3.7
206 reviews
5 stars
102
4 stars
28
3 stars
25
2 stars
16
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some customers reporting friendly staff while others experienced rudeness and poor service.

Food Quality

Food quality varies significantly; while some customers enjoyed fresh and tasty meals, others reported stale chips and undercooked rice.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, often feeling they received insufficient amounts for the price paid.

Cleanliness

The cleanliness of the restaurant is a concern, with multiple reviews mentioning dirty dining areas and overflowing trash.

Pricing

Customers frequently noted that prices are high relative to the portion sizes and quality of food, leading to perceptions of being overpriced.
  • SP
    Samantha Plum
    6 days ago
    4.0
    Food was small portion and delicious but rice was a bit hard.
  • NS
    nicole sutton
    Oct 21, 2025
    2.0
    Do you like to have mediocre food with a deluxe side of irritating and obviously inconveniencing the employees with your existence? Look no further than right here. I have tried for over 2 years to give this place a chance to no avail. It started with minor stuff like being told that I didn't know how to use the app (I had ordered online) and that I was not going to be given a drink at the window, I needed to come in. Just a bad day right? Nope. Forgot my Paid order of chips. I called, no answer, my coworker also had an order, she could explain and grab them right? you would of thought that she was holding up fort Knox. Go in, maybe they are just annoyed by online orders.. get treated like you are impeding on some intricate heart surgery they are preforming, and God forbid if you get queso or guac, the entire zip code will know to make sure that profits are turned and you are out of their way. I sat in line another time for 10 minutes and when it was my turn, they told me "we thought you weren't coming" I was sitting there the whole time. But today, as I sat right at the window for pick up, pondering my own existence, because there I sat for over 7 minutes as I was 1 foot from my food and 3 feet and 5 feet from "busy" workers, who finally took time out of the operation to ask if I was (insert whatever names here) and when I corrected him, he was of course flippant in response, because whatever I was there for wasn't possibly valid to stop them from what they were being programmed to do. So farewell Chipotle, I will never interfere in your day with my money again. I hope one day a place with at least one smiling place is in the spot. You poor miserable souls.
  • EC
    Evelyn Caplinger
    Oct 17, 2025
    3.0
    Leaving three stars because you guys got rid of honey chicken, won’t be going often anymore. That was the best thing ever.
  • AW
    april white
    Aug 29, 2025
    5.0
    Fast & good food as always via the app! BUT....the rice is under-cooked!! Crunchy even.
  • MJ
    Matthew James
    Aug 7, 2025
    5.0
    My wife and I eat here once per week. The food is almost always fresh. The service varies depending on who is working. 99% of the time, it is a positive experience. I've been to Chipotle in bigger cities. This location is far superior to these other locations. They rarely run out of the basic supplies. The restaurant is clean including the restrooms.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Vienna Parkersburg offer?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for Chipotle Mexican Grill in Vienna Parkersburg?

The restaurant is open daily from 10:45 AM to 10:00 PM.