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Arby's

4.1
(520 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1200 Grand Central Ave, Vienna, WV
26105, United States

Hours

Reviews

4.1
520 reviews
5 stars
258
4 stars
139
3 stars
64
2 stars
21
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised it as friendly and efficient, while others reported rude staff and poor experiences.

Food Quality

Food quality is inconsistent; while many enjoyed the roast beef and other items, several customers complained about cold food and incorrect orders.

Pricing

Customers noted that prices are perceived as high for fast food, with some feeling the value does not match the quality.

Operational Issues

Frequent complaints about opening hours and order accuracy, with multiple reports of the restaurant not opening on time or orders being incomplete.
  • SS
    Shade Summers
    Feb 8, 2026
    1.0
    Terrible customer service! Save your money, they are rude and the food is GARBAGE
  • JM
    justin myles
    Jan 8, 2026
    1.0
    Website and Google say opens at 9:30 am doors were unlocked but when I come in im told by manager that place does not open until 10:00 am . I already am not a huge fan of Arby's. Its things like this that make me only come once every 5 yrs or so just to see if things have gotten better. See you in another 5 yrs
  • KC
    Karla Clark
    Dec 13, 2025
    1.0
    The that beef was terrible, and they were terribly slow
  • AA
    alicks
    Dec 8, 2025
    5.0
    dylan has the meat
  • MH
    Mark Hall
    Dec 4, 2025
    1.0
    Supposed to open at 10:00 am today was the 5th time they were not. Manager sucks. Couldn't spend money never opened and people were banging on the doors.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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