McDonald's

3.5
1957 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5950 Webster Road, Summersville, WV
26651, United States

Hours

Reviews

3.5
1,957 reviews
5 stars
673
4 stars
425
3 stars
410
2 stars
162
1 star
287

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru and curbside service.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer dissatisfaction.

Food Quality

Several customers experienced food that was either poorly prepared, cold, or caused illness.

Staff Attitude

While some customers praised friendly staff, others reported rude service and poor management.

Cleanliness

The restaurant was noted for being clean, with some customers appreciating the cleanliness of the bathrooms.
  • TW
    Tammy Walker
    Jan 3, 2026
    3.0
    Getting a frappe or espresso is almost a guaranteed problem, every time. I probably won't be going back for a while due to rudeness of staff as well.
  • KC
    K C
    Dec 27, 2025
    2.0
    They were very slow, but they were also busy. Whoever makes the sandwich doesn't care about their job i guess because both sandwiches were haphazardly assembled. Fries were fresh .
  • IW
    Information Withheld
    Dec 24, 2025
    5.0
    Great food and quick service
  • AS
    Amber Stephenson
    Dec 23, 2025
    2.0
    The last 6 times I've been thru the drive thru my order was either wrong or missing at least 2 items. If you need a fork with your meal, you had better bring one from home because they will not put one in the bag, even when you ask, "Is there a form in the bag?" and they reply, "yes." There isn't.
  • LL
    Lori
    Dec 11, 2025
    1.0
    I had some issues with an order. Some food missing, sauces not in bag, no straws, just generally messed up my order. They gave us our large order in 1 bag. When we got out of the car, the bag ripped and our food ended up in the driveway. I called and spoke to the manager that was on duty, Trey. He was very kind and promised to replace our order. 2 days later, I went to pick up the order. The manager on duty said she wouldn't do it and she called the general manager. They put me on the phone with her and she basically called me a liar. I will go out of my way to bypass this McDonald's and give my business to another one.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Summersville, WV?

McDonald's in Summersville is open from 5:00 AM to 11:00 PM Monday through Thursday, and 5:00 AM to midnight on Friday and Saturday. On Sundays, it operates from 6:00 AM to 11:00 PM.

Is there a drive-thru available at this McDonald's?

Yes, the McDonald's location in Summersville offers a drive-thru, with the same operating hours as dine-in service.