Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
582 reviews
5 stars
226
4 stars
134
3 stars
78
2 stars
36
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, indicating a significant problem with service quality.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with complaints about dirty tables and trash.
Food Quality
Customers frequently mentioned issues with food quality, including cold, stale, or incorrect items, leading to dissatisfaction.
Management Concerns
Several reviews pointed out a lack of management presence and accountability, with staff displaying unprofessional behavior.
- TKTL Kessel4 days ago1.0Ordered through the drive thru. No straws, 2 meals and only 1 napkin and no sauce at all for the nuggets! Food wasn’t hot! Mediocre would be an upscale review! Don’t waste your money!
- JTJohn TisotJan 1, 20261.05th time attempting to eat here. Cold and not even edible. I would chose somewhere else to eat
- JCJenna CantrellDec 21, 20251.0Terrible experience at the Wendy’s on Washington Street East in Charleston, WV. I was the only person in the lobby and still waited over 15 minutes just to be acknowledged and have my order taken. I was there with my hungry 2-year-old and 6-year-old, yet staff showed zero urgency. The excuse was that the drive-thru was busy. It was not that busy. They also couldn’t make change for cash, and when I asked where the manager was he replied "back there". To make things worse, I watched the employee working fries stick his finger in a cup of whipped cream and lick it, which was completely unsanitary. After ordering, it took another 10 minutes for nuggets and fries, 5 more minutes for a junior Frosty, and one Frosty was forgotten until I reminded them. After the crew member poured my moms coffee he stated, "see if its cold, its been sitting there all day". Needless to say, she requested a new pot be made and then had to wait even longer. From the time we ordered until she got her coffee, it took almost 30 minutes. The pictures attached show exactly why the employees were not prepared for business. Unacceptable service, no management presence, and serious cleanliness concerns. Will not return and will avoid this location at all cost.
- KWKrysta WhiteDec 11, 20251.0Staff stood around while I waited 15 minutes for my order never got my order
- SLSteven LanhamNov 24, 20251.0They charge you for sauces now and don’t even give it to you
Frequently Asked Questions About Wendy's
Is Southridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's in South Charleston, WV?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer delivery and takeout options?
Yes, this Wendy's offers delivery where available and takeout services.
Can I order Wendy's food using a mobile app?
Yes, you can order using the Wendy's app available on the Apple App Store or through their website at order.wendys.com.
Is the Southridge Wendy's currently open for service?
Yes, this Wendy's location is open and committed to serving customers every day.
Where is this Wendy's located?
It is located at 2805 Mountaineer Blvd, South Charleston, WV 25309.
What payment methods are accepted at Wendy's South Charleston?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this location with options like breakfast combos, croissant and biscuit sandwiches, coffee, and sides.
What nearby coffee shops can I visit before or after dining at Wendy's?
Starbucks is located nearby where you can enjoy coffee or smoothies before or after your meal at Wendy's.
Are there other fast food restaurants close to Wendy's South Charleston?
Yes, nearby fast food options include Firehouse Subs, Chipotle Mexican Grill, and another Wendy's location.
What retail stores are near Wendy's for convenient shopping?
Staples, KAY Jewelers, Mattress Firm, and ALDI USA are some retail stores close by, making it convenient to shop before or after your meal.