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McDonald's

3.3
(1265 reviews)

Business Details

(304) 744-9136
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2535 Mountaineer Blvd, South Charleston, WV
25309, United States

Hours

Reviews

3.3
1,265 reviews
5 stars
417
4 stars
236
3 stars
249
2 stars
89
1 star
274

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews highlighted issues with food quality, including cold, improperly cooked, or incorrect orders.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Positive Experiences

Despite the negative feedback, some customers noted positive experiences with specific staff members and enjoyed the kids' play area.
  • LW
    Lindsey West
    2 days ago
    2.0
    Poor service, waited 20+ minutes for our order which was 2 of the new sandwich meals and a happy meal, meat was pretty much raw on the sandwiches. The worke kept messing orders up and inbetween orders kept having to pull his pants up and fix his hair that didn't have a net or a hat covering.
  • RC
    Roberto Calciente
    2 days ago
    1.0
    As a bit of a McConnoisseur, having dined at McDonald’s both foreign and domestic across many states, I can confidently say this is the only location that has ever been consistently slow at breakfast. Not a one-off visit. Every time. And when I say slow, I’m including the time in London when I had to explain to both the employee and the manager that I wanted a sausage biscuit and they thought I was asking for a sausage wrapped in cookies.
  • PP
    person
    Feb 22, 2026
    1.0
    Just horrible, they look a mess and what happened to fast food?? took like 20 minutes. Food chain going down bruh fr.
  • KR
    Kimberly Richards
    Feb 17, 2026
    5.0
    Nice hot fish sandwich and my fries were even warm! Good job!
  • ZC
    Zena Copen
    Jan 29, 2026
    2.0
    I went there to get me and my husband some breakfast because they are the closest to us, sat at the speaker for almost 5 minutes, while they took the outer lanes orders. I had to drive around and order at the window, then had to pull up to wait on my food. If it wasn't for the fact that my husband was at work and wanted McDonald's I wouldve just left and gone some where else. It seems every time I go there, somethings always messed up or I have to wait almost 30 minutes for my food.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on Mountaineer Blvd in South Charleston, WV?

McDonald's is open 24 hours a day, 7 days a week, including Monday through Sunday from 12:00 AM to 11:59 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 2535 Mountaineer Blvd offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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