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McDonald's

3.2
(1415 reviews)
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Business Details

303 Jefferson Road, South Charleston, WV
25309, United States
(304) 744-5234
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
303 Jefferson Road, South Charleston, WV
25309, United States

Hours

Reviews

3.2
1,415 reviews
5 stars
422
4 stars
262
3 stars
283
2 stars
126
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and unprofessional behavior from staff.

Food Quality

Food quality was inconsistent, with several complaints about cold or incorrect orders.

Cleanliness

Many reviews mentioned unsanitary conditions, including dirty dining areas and lack of soap in bathrooms.

Staff Friendliness

While some customers praised friendly staff, others reported rude behavior and poor customer service.

Management Concerns

Several reviews highlighted issues with management, including lack of oversight and poor handling of staff and customer complaints.
  • TW
    Tommy Wolfe
    Feb 15, 2026
    1.0
    Food and service was meh
  • RP
    Ryan Pettry
    Feb 14, 2026
    1.0
    How hard it is to include straws with GrubHub b orders. I order frequently and they NEVER give straws...
  • DH
    Dale Hahn
    Feb 3, 2026
    1.0
    One of the workers had a cigarette in is mouth (unlit) walking around where food is being prepped talking with the other workers so it's clear they didn't care about it or say anything. When he saw me he then held it and kept trying to keep it out of site. There was trash, boxes and stickers all over the counter where you pick up your food. Food and trash on the floors around the trash cans.
  • DD
    Daryl Densford
    Jan 20, 2026
    5.0
    Well, it's fast food, but it was good as they ever are. I went through the drive-thru and service was friendly and quick.
  • KM
    kayla Mckee
    Jan 9, 2026
    1.0
    My app glitched. I was trying to use an in app deal but the code didn't give me the deal. They refused to do anything about it and told me any issues with the app isn't their problem. Well....you losing my business isn't my problem. 😁
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Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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