Krispy Kreme

4.4
1094 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme South Charleston.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
42 River Walk Mall, South Charleston, WV
25303, United States

Hours

Reviews

4.4
1,094 reviews
5 stars
756
4 stars
173
3 stars
66
2 stars
33
1 star
66

What are people saying?

AI-generated from recent customer reviews

Product Quality

Customers generally praised the freshness and taste of the donuts, especially when the 'hot' sign was on, but some reported stale or poorly filled donuts.

Customer Service

Feedback on customer service was mixed; while some employees were described as friendly and accommodating, others were noted for being unfriendly or unhelpful.

Cleanliness

Many customers appreciated the cleanliness of the store, noting it as a positive aspect of their visit.

Variety and Availability

Several customers expressed disappointment with the limited variety of donuts available, particularly during busy times.

Pricing

Customers frequently mentioned that the prices were high, with some feeling that the cost did not match the quality of the product.
  • JH
    Joyce Hill
    6 days ago
    5.0
    A very nice employee greeted us as we walked in. He handed a free glazed donut and helped us to get the order placed. He explained the receipt and the benefits of being a member. He offered
  • MD
    Misti D’Angelo
    6 days ago
    2.0
    For the last time, Krispy Kreme has disappointed me. Won't allow it again. Got an e-mail about the Harry Potter Donuts. Made two trips to get some..."sold out" both times. Okay. I get it. They were popular and you couldn't keep up with demand. Got an e-mail about Cookie Butter. Stopped in, with about 4 hours until closing. Sold out. Well how about the New York Cheesecake? Sold out. Cookies & Cream? Nope! Okay...thanks for nothing...again.
  • DC
    Dakota Cottrill
    Oct 28, 2025
    1.0
    Got a stale chocolate frosted with sprinkles and MAYA needs to work on being friendlier
  • DJ
    Douglas E Brandel Jr
    Oct 24, 2025
    5.0
    The donuts just came off the glazing belt as you bite into the donut it collapsed.
  • WW
    Willy
    Oct 13, 2025
    5.0
    Picked up Krispy Kreme as a gift to the nurses of the children's hospital in Richmond who have taken amazing care of my son. They were greatly appreciated and enjoyed by all, I had a couple of the seasonal donuts during the drive. Absolutely love Krispy Kreme can't wait to go back.

Frequently Asked Questions About Krispy Kreme

What are the general operating hours of Krispy Kreme South Charleston?

Krispy Kreme South Charleston is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

When is the drive-through service available at Krispy Kreme South Charleston?

The drive-through is open every day from 6:00 AM to 10:00 PM, extending to 11:00 PM on Fridays and Saturdays.