McDonald's

3.6
982 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
US-60, Smithers, WV
25186, United States

Hours

Reviews

3.6
982 reviews
5 stars
334
4 stars
237
3 stars
203
2 stars
66
1 star
142

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly prepared items.

Service Speed

Customers frequently mention slow service, with long wait times for orders.

Order Accuracy

Many reviews highlight issues with incorrect orders and missing items.

Cleanliness

Cleanliness varies, with some customers noting dirty restrooms and tables.

Staff Attitude

Staff friendliness is noted positively by some, but there are also complaints about rudeness and lack of professionalism.
  • BM
    Brenda Melton
    Jan 3, 2026
    5.0
    Smithers McDonalds is the best McDonalds in the world of McDonalds. The food is always hot and delicious. They have the best fountain drinks. I've never been disappointed. The drive thru employees friendly. And I've been thru alot of McDonalds
  • TM
    The Man
    Oct 25, 2025
    3.0
    The food at this McDonald’s is always good and delicious, and I’ve enjoyed my meals here overall. However, the professionalism of some of the employees could definitely be better. They have also messed up my order before, although they did fix it once I pointed it out, which I appreciated. With a little more focus on professionalism and attention to detail, this location could easily be much better.
  • JD
    Jon Davis
    Oct 9, 2025
    2.0
    Ordered a filetofish combo- tarter sauce barely hit the bun and was all over the back of the box, and that was after waiting 15 min to get it. This McDonalds is notoriously slow!!
  • CH
    Carissa Hardin
    Oct 4, 2025
    1.0
    On a trip and stopped at this location bathrooms nasty, tables not cleaned i can get past those things. However walking into an establishment and hearing people cussing wasn't what I had in mind. And unwrapped food thrown in the bag? I have worked fast food and still took pride in my job.
  • CC
    Candy
    Sep 30, 2025
    1.0
    My order is always wrong or I'll get stale nuggets or fries. If you wanna eat here, expect to wait 40 mins for one sandwich and a medium fry. Dont even bother asking for a coffee, they'll mess it up every time

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Smithers, WV?

McDonald's in Smithers, WV is open daily from 5:00 AM to 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to midnight Sunday through Thursday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.