McDonald's

3.4
699 reviews
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Business Details

31 Maddex Square Dr, Shepherdstown, WV
25443, United States
(304) 876-1038
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 Maddex Square Dr, Shepherdstown, WV
25443, United States

Hours

Reviews

3.4
699 reviews
5 stars
229
4 stars
134
3 stars
143
2 stars
55
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied, with some praising friendly staff while others reported rudeness and slow service.

Food Quality

Many customers expressed dissatisfaction with food quality, citing issues like cold, stale, or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and bathrooms.

Pricing Concerns

Customers noted rising prices and expressed frustration over perceived value for money, with some feeling that food quality does not justify the cost.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • JJ
    Jamie
    2 days ago
    1.0
    Service is curt and unfriendly. Not only did they not include cups, napkins, or sauce, nobody is at the front desk to ask for it. When I was able to get somebody’s attention, She was so abrupt and slammed my items in the counter. No “thank you” or anything. The expected customer service at McDonald’s overall has gone down the drain in recent years. Although most of my recent visits to any location have been subpar- this stands out as even worse than usual.
  • GW
    Gretson Winters
    Oct 13, 2025
    5.0
    We go to Mc D because it's consistently good. Prices are creeping up but so is the grocery store.
  • II
    IChitMyself
    Oct 7, 2025
    1.0
    Ordered online, showed up to my food being ready. Went to fill up my drinks and one of the soda machines wasn't even working, with a big out of order sign. So already options are limited, I choose Coke thinking it'll work. Nope, straight syrup. Not to mention there was no Iced Tea brewed so I had to stand there for 15 minutes while the 2 employees gave me dirty looks, until they finally decided to ask if i needed anything. Will be eating literally anywhere else from now on.
  • LB
    LT Blake
    Sep 18, 2025
    3.0
    Every employee I've encountered here is really pleasant and they always get my orders correct, but this is one of the slowest McDonald's locations I've ever frequented. Lol maybe the food is so good because they're slow-cooking everything?? 🤣😂🤷🏿‍♀️ Who knows. With a little faster service time, though, this would be a 5-star review.
  • AT
    Angie Talavera
    Sep 11, 2025
    3.0
    I don't eat McDonald's but I take my kids. This place its ok.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location in Shepherdstown, WV?

This McDonald's in Shepherdstown is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the McDonald's has a drive-through open every day from 5:00 AM to 11:00 PM.