McDonald's

3.4
701 reviews
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Business Details

31 Maddex Square Dr, Shepherdstown, WV
25443, United States
(304) 876-1038
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 Maddex Square Dr, Shepherdstown, WV
25443, United States

Hours

Reviews

3.4
701 reviews
5 stars
230
4 stars
133
3 stars
144
2 stars
55
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or indifferent staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Numerous reviews mentioned issues with food freshness, including stale or cold items, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms, impacting their overall experience.

Speed of Service

Many reviews indicated that service was slow, particularly in the drive-thru, leading to long wait times.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived declines in food quality, questioning the value for money.
  • SS
    Skyler
    1 day ago
    1.0
    67 kid
  • JK
    Jared Kay (Mr. Jared K)
    Nov 29, 2025
    1.0
    Don't bother waiting in the drive through if you see 3+ cars waiting. You'll be waiting 45 minutes for "fast" food. After 30 minutes of waiting I was told to pull up to the waiting spot because I guess they didn't have 4 nuggets ready. So why would the m nuggets be like warm and stale when I got them?
  • JJ
    Jamie
    Nov 22, 2025
    1.0
    Service is curt and unfriendly. Not only did they not include cups, napkins, or sauce, nobody is at the front desk to ask for it. When I was able to get somebody’s attention, She was so abrupt and slammed my items in the counter. No “thank you” or anything. The expected customer service at McDonald’s overall has gone down the drain in recent years. Although most of my recent visits to any location have been subpar- this stands out as even worse than usual.
  • GW
    Gretson Winters
    Oct 13, 2025
    5.0
    We go to Mc D because it's consistently good. Prices are creeping up but so is the grocery store.
  • II
    IChitMyself
    Oct 7, 2025
    1.0
    Ordered online, showed up to my food being ready. Went to fill up my drinks and one of the soda machines wasn't even working, with a big out of order sign. So already options are limited, I choose Coke thinking it'll work. Nope, straight syrup. Not to mention there was no Iced Tea brewed so I had to stand there for 15 minutes while the 2 employees gave me dirty looks, until they finally decided to ask if i needed anything. Will be eating literally anywhere else from now on.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location in Shepherdstown, WV?

This McDonald's in Shepherdstown is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the McDonald's has a drive-through open every day from 5:00 AM to 11:00 PM.