Dairy Queen Grill & Chill

4.1
707 reviews
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Business Details

723 6th Ave, Saint Albans, WV
25177-2916, United States
(304) 727-6011
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
723 6th Ave, Saint Albans, WV
25177-2916, United States

Hours

Reviews

4.1
707 reviews
5 stars
371
4 stars
174
3 stars
90
2 stars
33
1 star
39

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food, especially the blizzards and chicken tenders, but some reported issues with specific items like hot dogs and ice cream cakes.

Service Issues

While many reviews highlighted friendly staff, there were numerous complaints about slow service, incorrect orders, and occasional rude behavior from employees.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which detracted from their overall experience.

Value for Money

Some customers felt the prices were high compared to the portion sizes and quality, leading to mixed feelings about the overall value.

Drive-Thru Experience

The drive-thru was frequently mentioned as slow, with long wait times reported, although some noted that the line moved quickly at times.
  • RL
    Ryan LaFebre
    Nov 15, 2025
    5.0
    Fun and Tasty
  • KK
    Katie
    Nov 10, 2025
    4.0
    Usually have a good experience here! I remember when they had the 5 buck lunch which turned into the 7 dollar meal deal. Sometimes the drive thru takes a while but the food is always good! My husband and I love the strawberry cheesecake blizzard!
  • LL
    Levi Lanham
    Oct 27, 2025
    3.0
    A little pricier than our childhood. But definitely worth it.
  • JT
    Jolene Trick
    Oct 11, 2025
    4.0
    Some of my favorite things: Sauced and tossed honey bbq chicken strips, chocolate malt, pretzels and snickers blizzard. The service is better than anywhere else(except chikfila) but occasionally a bad apple gets in and for unknown reasons just gets angry. An employee brought our food to the table while I was making a drink and I nicely told her we needed a side of honey barbecue and she pulled it out from under the fries and strips(sorry bout that couldn't see it) and slams it on the tray then slams the tray on the table in front of my family. I have no clue what could've made her mad. I never saw her before this. Everyone else was professional and nice. There were a lot of staff today, a Saturday. The staff here are usually sweet and patient and keep the line moving and the line is usually long because the food is so good. This place tops McDonalds and Wendy's and everywhere else(except chikfila of course).
  • RS
    Ray Of Sunshine
    Sep 29, 2025
    5.0
    I love Dairy Queen. Especially the blizzards. I eat ice cream all 4 seasons. So I had to come and see what the hype was about with the pumpkin pie blizzard. It was FIRE!!! Im addicted. It was so creamy and good. It’s seasonal so I’m a learn how to make at home 😂but this DQ never disappoints. Service and food is always a 10
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.

Where is Dairy Queen Grill & Chill located?

It is located at 723 6th Ave, Saint Albans, WV 25177-2916, USA.