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McDonald's

3.1
(700 reviews)

Business Details

370 Main St, Romney, WV
26757, United States
(304) 822-7348
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
370 Main St, Romney, WV
26757, United States

Hours

Reviews

3.1
700 reviews
5 stars
175
4 stars
127
3 stars
155
2 stars
77
1 star
166

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted filthy conditions, including dirty restrooms and unclean dining areas.

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several instances of raw or contaminated items.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
  • RH
    richard Hill
    3 days ago
    4.0
    Drive through was quick my order was right and hot when I received it was a good team there tonight
  • GR
    grey rich
    Jan 11, 2026
    1.0
    Absolutely vile do not order from this place unless you want food poisoning or bad service
  • JW
    Jonathan White
    Dec 31, 2025
    1.0
    this place is filthy, disgusting,I have never seen a workplace with this much disrespectfulness,and horrible service DO NOT EAT HERE. unless you have a death wish. the workers act like it’s theyre home,smoking and disrespectful. the bathroom hasnt been touched since the 90s. the smell will make you want to hold your breath until your done. oh and let’s not forget how many times they’ll get your order wrong and when you try to ask about it they get all mad and sissy about it. dont bother wasting your money on this place. it needs to be shut down.
  • JC
    Julie Caudill
    Dec 24, 2025
    1.0
    I have a son who has autism who relies on mcdonald's heavily for his diet. This McDonald's has wasted our money and messed up his orders more times than i can count. I personally don't even go there anymore because it's a waste of time. I have been dealing with the staff at this McDonald's for 2 years and they are very aware that my son is autistic and he has to have his cheeseburger's exactly the same every time. Tonight , when they made his cheeseburgers , they gave him buns with seeds on them. The time before that , there was onions in the mayonnaise. The time before that, all the cheeseburgers were okay Except for a big pile of onions , under one of the patties. A lot of times now, they won't even give us our receipt because they know that we'll do the survey. Someone really needs to figure out what's going on at this restaurant because this is pretty sickening. This food is for our four year old child. We have to drive half an hour away to get decent food for my son when we live five minutes away from mcdonald's.
  • JM
    James Mulligan
    Nov 30, 2025
    1.0
    Never got a chance to order. No one helped me in an empty restaurant. This place is out of control. Eye contact with staff when I walked in, self order doesn't work, no one helped me. After a history of wrong orders, I'm choosing to go elsewhere.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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