Dairy Queen Grill & Chill

3.9
388 reviews
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Business Details

450 W Main St, Romney, WV
26757-1537, United States
(304) 822-3111
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
450 W Main St, Romney, WV
26757-1537, United States

Hours

Reviews

3.9
388 reviews
5 stars
186
4 stars
92
3 stars
50
2 stars
20
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers praised friendly and professional service, while others reported rudeness and unprofessional behavior.

Food Quality

Food quality received mixed reviews; while many enjoyed the ice cream and certain menu items, others reported issues with incorrect orders and food preparation.

Cleanliness

Several customers noted cleanliness issues, including unpleasant odors and dirty tables, which detracted from their overall experience.

Service Speed

Many reviews mentioned slow service, particularly during busy times, leading to frustration among customers.
  • RC
    Rick Constien
    Dec 7, 2025
    3.0
    Saturday 6pm 1 other customer ,, they had there order .. i walked id bells jingling on the door ,, i stood their ,, shouting hello,,, over and over .... i could hear girls in the back talking ... after Quite a long time ,, 5 minuets a young man came out ask if i had been helped ,,, no so he went in the back and told the girls their was a customer ,,, not overly helpful ... i don't know what they were doing but people in the door = sales
  • AI
    Akira Irving
    Aug 21, 2025
    5.0
    I just wanted to let the owner and manger know that the lady who was working when I came in to get food last weekend her name is Julie C she always has a smile on her face. She is very professional and kind. She is one of the best workers in the store. I come in all the time with my family. She has amazing customer service. I don’t know if this will help or not but she definitely should be the main manager. If I could I would hire her for my business. If anyone’s wants to know how to properly lead a shift I would have them look at her and learn from her.
  • VH
    Venesa Hamilton
    Jul 17, 2025
    1.0
    The disrespect from the employees that worked here on July 17 during the closing hours made it to where I'll never take my business back there again we got rushed out with 2 babies that were with us never again will I go back there bc some little teenager wanted to get off work
  • KK
    Kelly King
    Apr 10, 2019
    5.0
    Good food and good service.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and desserts does Dairy Queen Grill & Chill in Romney offer?

They offer classic fast-food items including burgers, fries, soft-serve ice cream, signature shakes, and Blizzard® Treats.

Where is Dairy Queen Grill & Chill located in Romney, WV?

It is located at 450 W Main St, Romney, WV 26757-1537, USA.